Clinical Tech. (Medical Assistant)

Fast Pace Health•Grayson Valley, AL

About The Position

Clinical Techs at Fast Pace Health provide clinical and administrative support under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They help deliver effective patient care, respond quickly and accurately to changes in patient condition or treatment response, and provide compassionate, welcoming service to internal and external customers. The role supports in-person clinic operations as well as telehealth services. The position includes preparing exam and treatment rooms, taking vital signs, performing blood draws and injections, assisting with laboratory testing and phlebotomy, supporting providers during minor procedures and physicals, maintaining supplies and equipment, and documenting patient care. Clinical Techs also assist with referrals, pre-authorizations, virtual-provider visits, patient follow-ups, and selected administrative and clerical tasks. Additional duties may include scheduling, ordering, and training. Employees are expected to follow company policies, regulatory requirements, confidentiality and compliance standards, and Fast Pace Health’s core values.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic and ideally urgent care.
Current CPR license or certification is required for the listed role levels.
For Levels 2–4, certification as a Medical Assistant, EMT, or Paramedic is required, along with the applicable experience stated for the level.
Level 2: Four years of relevant experience and two years of Fast Pace experience as a Clinical Tech, or six years of relevant experience.
Levels 3 and 4: Six years of relevant experience and two years of Fast Pace experience as a Clinical Tech, or eight years of relevant experience.
Graduation from an accredited Medical Assistant school is strongly preferred; any license must be active, in good standing, and verifiable with the proper regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Ability to provide professional, caring customer service and communicate effectively with patients, coworkers, and managers.
Ability to comply with company standards, regulatory requirements, confidentiality requirements, and mandatory compliance training.
Receive and activate within seven days of hire (the posting does not specify what is to be received and activated).

Nice To Haves

At least one year of experience as a Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.
Certified Medical Assistant, EMT, or Paramedic credentials for the Level 2–4 classifications.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its separate job description.
Maintain cordial, professional relationships with employees, clients, and patients, and contribute to a positive work atmosphere.
Provide clinical and administrative support to the team and follow company policies, procedures, and operating standards.
Comply with applicable federal and state regulations and health information management requirements, including HIPAA.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in their conditions, and take necessary action regarding adverse reactions or treatment changes.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physical examinations.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a provider.
Perform federal and non-federal DOT, BAT, and drug-screen examinations.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Protect employee, employer, and business confidentiality and complete mandatory compliance training.
Maintain office cleanliness and organization, including garbage removal and upkeep of desks, patient areas, and office spaces.
Perform other duties assigned by management.
Assist with clerical tasks, including patient check-in and collecting and recording demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephone calls, take messages, and return voicemails professionally.
Prepare patient charts through virtual patient communications, generally by phone or video conferencing.
Support patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.