Clinical Tech. (Medical Assistant)

Fast Pace Health•Tillmans Corner, AL

12d

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support for patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver compassionate, welcoming service; respond promptly and accurately to changes in a patient’s condition or response to treatment; and support internal and external customers through strong knowledge and effective communication with team members. The role combines patient intake, clinical support, documentation, laboratory assistance, telehealth support, and administrative duties. Clinical Techs prepare exam and treatment rooms, take vital signs, perform blood draws and injections, assist with testing and minor procedures, maintain supplies and equipment, and help ensure patient charts are accurate and completed promptly. They may also assist with referrals, insurance and payment information, patient follow-ups, scheduling, and communications with patients, pharmacies, and clinics. The position requires compliance with company policies, applicable federal and state regulations, confidentiality requirements, and the company’s Core Values. Additional administrative responsibilities may include scheduling, ordering, and training. Fast Pace Health describes a team-oriented environment with mentoring and opportunities to develop clinical competencies and pursue a career path.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic and ideally urgent care setting.
A current CPR license is specified for the listed Clinical Tech levels.
An active, verifiable license or certification in good standing is required where applicable.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Ability to comply with company standards of operation and adhere to the company’s Core Values of teamwork, communication, empowerment, quality of care, and friendliness.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

Graduation from an accredited Medical Assistant school is strongly preferred.
At least one year of experience as a certified Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Certified Medical Assistant, EMT, or Paramedic credential and current CPR license, with additional relevant experience and Fast Pace Clinical Tech experience for higher levels.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as detailed in its job description.
Maintain cordial, professional relationships with employees and clients and contribute to a positive work atmosphere.
Provide clinical and administrative support for the team while following company policies, procedures, and operating standards.
Conduct work in accordance with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in their conditions, and take necessary action for adverse reactions to medication or treatment.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physical examinations.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug-screen exams.
Complete mandatory compliance training and maintain confidentiality of employee, employer, and business information.
Help maintain office cleanliness and organization, including patient and office areas, as needed.
Perform other duties assigned by management.
Check in patients and obtain and record demographic, insurance, and financial information with attention to detail and a professional, caring manner.
Verify insurance eligibility and relay relevant payment policy and billing or collection information.
Answer telephone calls, take messages, and return voicemails professionally.
Prepare patient charts through virtual patient communications, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform additional administration duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.