Clinical Tech. (Medical Assistant)

Fast Pace Health•Greenbrier, AR

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential to effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver compassionate, responsive patient service and help maintain a welcoming atmosphere, while communicating effectively with team members and supporting internal and external customers. The role includes preparing patients and treatment spaces, assisting providers with clinical procedures and testing, supporting virtual medicine, maintaining accurate patient records, and performing administrative tasks. Clinical Techs are expected to comply with company policies, applicable federal and state requirements, and confidentiality standards. Depending on level and assignment, duties may also include clinic administration such as scheduling, ordering, and training. Fast Pace Health describes itself as a growing company that provides support and mentoring, opportunities to develop clinical competencies and pursue a career path, competitive compensation, and benefits including holiday pay, PTO, medical, dental, and vision coverage. Employees may also participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
At least 1 year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic or urgent care setting.
Current CPR license is required for the described Clinical Tech levels.
A Medical Assistant, EMT, or Paramedic certification is required for Levels 2–4.
For Level 2, either 4 years of relevant experience and 2 years of Fast Pace experience as a Clinical Tech, or 6 years of relevant experience.
For Levels 3 and 4, either 6 years of relevant experience and 2 years of Fast Pace experience as a Clinical Tech, or 8 years of relevant experience.
A license or certification must be active, in good standing, and verifiable with the appropriate regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the state.
Ability to comply with company policies, procedures, operating standards, and applicable regulations.
Ability to communicate effectively and maintain professional, respectful relationships with patients and colleagues.
Ability to perform the position's physical, sensory, cognitive, and environmental functions.

Nice To Haves

Graduation from an accredited Medical Assistant school is strongly preferred.
At least 1 year of experience as a Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care, is preferred.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as detailed in its job description.
Maintain positive, cordial relations and confidence with employees, clients, customers, co-workers, and managers.
Provide clinical and administrative support for the team and follow company policies and procedures.
Adhere to company core values, including teamwork, communication, empowerment, quality of care, and friendliness.
Conduct work in accordance with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and administering injections.
Observe patients, document and report changes in condition or responses to medication or treatment, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physical examinations.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug-screen examinations.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Comply with company operating standards and maintain employee, employer, and business confidentiality.
Complete mandatory compliance training and learn applicable compliance requirements.
Help maintain office cleanliness and organization, including garbage removal and upkeep of desk, patient, and office areas.
Perform other duties assigned by management.
Assist with clerical duties, including patient check-in and collecting and recording demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing and collection processes.
Answer telephone calls, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual patient communications, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administration duties as assigned, including scheduling, ordering, and training.