Clinical Tech. (Medical Assistant)

Fast Pace Health•Breaux Bridge, LA

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential to effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide outstanding patient service in a compassionate, welcoming atmosphere and respond quickly and accurately to changes in a patient’s condition or response to treatment. The position also provides effective customer service to internal and external customers through strong knowledge and effective communication with team members. The role supports patient intake, triage, treatment, documentation, laboratory testing, referrals, telehealth, and clinic administration. Clinical Techs assist providers with minor procedures and physicals, maintain patient records and treatment supplies, and help ensure the clinic operates in compliance with company policies and applicable federal and state requirements. Duties may also include clerical and administrative tasks, maintaining office cleanliness, and other assignments from management. Fast Pace Health describes itself as a growing company that offers support and mentoring, opportunities to develop clinical competencies, and a career path. Employees may participate in community events and outreach programs. The company emphasizes teamwork, communication, empowerment, quality of care, friendliness, and a respectful, confidential workplace.

Requirements

High school diploma or its equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting and ideally urgent care.
Current CPR license or certification, as applicable to the stated qualification level.
For higher levels, certification as a Medical Assistant, EMT, or Paramedic and the specified relevant experience: Level 2 requires either four years in a relevant role plus two years of Fast Pace Clinical Tech experience, or six years in a relevant role; Levels 3 and 4 require either six years in a relevant role plus two years of Fast Pace Clinical Tech experience, or eight years in a relevant role.
A graduate of an accredited Medical Assistant school is strongly preferred; any license must be active, in good standing, and verifiable with the appropriate regulatory agency.
Obtain TB and IV certification within 60 days of employment and maintain them during employment if applicable in the state.
Meet the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

At least one year of experience as a Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.
Medical Assistant, EMT, or Paramedic certification, as applicable to the position level.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its applicable job description.
Maintain cordial relations and confidence with employees, clients, and customers, and contribute to a positive work atmosphere.
Provide clinical and administrative support for the team and follow company policies, procedures, and standards of operation.
Conduct work consistently with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in their conditions, including adverse reactions to medication or treatment, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Perform federal and non-federal DOT, BAT, and drug-screen exams.
Complete mandatory compliance training and maintain employee, employer, and business confidentiality.
Help maintain the cleanliness and professional appearance of the office, patient areas, and workspaces, including taking out garbage and organizing spaces.
Perform other duties assigned by management.
Check patients in and obtain and record demographic, insurance, and financial information with attention to detail and a professional, caring manner.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephones, take messages, and return voicemails professionally and courteously.
Prepare patient charts through virtual communication, generally by phone or video conferencing.
Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administration duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.