Clinical Tech. (Medical Assistant)

Fast Pace Health•New Tazewell, TN

17d

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They support effective patient care by providing compassionate, responsive service and communicating effectively with patients and team members. The role includes clinical tasks, patient documentation, assistance with virtual medicine, and administrative and clerical support. Clinical Techs are expected to follow company policies, applicable federal and state requirements, and the company’s Core Values while helping maintain a clean, professional clinic environment. The position may include additional administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director. Role levels have differing certification and experience qualifications. The position also supports telehealth by preparing charts through phone or video communication and coordinating patient follow-ups.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, ideally in a clinic and preferably urgent care.
Current CPR license is specified for the listed role levels.
For Level 1: high school diploma or equivalent with a current CPR license and/or at least one year of experience as a certified MA or EMT/Paramedic; clinic experience, preferably urgent care, is preferred.
For Level 2: certified MA, EMT, or Paramedic with current CPR license, and either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
For Level 3: certified MA, EMT, or Paramedic with current CPR license, and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
For Level 4: certified MA, EMT, or Paramedic with current CPR license, and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Graduation from an accredited Medical Assistant school is strongly preferred.
Any required license must be active, in good standing, and verifiable with the appropriate regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Receive and active within 7 days of hire.

Nice To Haves

Medical Assistant, EMT, or Paramedic experience in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.
Certified MA, EMT, or Paramedic credentials, as applicable to the role level.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as detailed in its job description.
Maintain cordial, professional relationships and credibility with employees, patients, and other customers.
Provide clinical and administrative support to the team and follow company policies and procedures.
Work in accordance with company Core Values, including teamwork, communication, empowerment, quality of care, and friendliness.
Ensure work meets department expectations and complies with applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, giving injections, and carrying out related tasks.
Observe patients, document and report changes in condition or response to treatment, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physical examinations.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly, and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug-screen examinations.
Maintain a respectful culture of employee, employer, and business confidentiality.
Complete required compliance training and comply with company operating standards.
Help maintain overall office cleanliness, organization, and professional appearance, including taking out garbage and assisting teammates as needed.
Perform other duties assigned by management.
Check patients in and obtain and record demographic, insurance, and financial information with attention to detail and professional, caring service.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephone calls, take messages, and return voicemails professionally.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training as assigned by the Clinic or Regional Director.