Clinical Tech. (Medical Assistant)

Fast Pace Health•Sulphur, LA

79d

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide compassionate, responsive patient service and work with team members to support a welcoming care environment. The role also includes customer service for internal and external customers and requires effective communication. Clinical Techs prepare exam and treatment rooms, take vital signs, perform blood draws and injections, assist with laboratory testing and phlebotomy, and support providers with minor procedures and physicals. They observe patients, document and report changes in condition, help maintain treatment supplies and equipment, assist patients using a Virtual Medicine Provider, complete patient charts, arrange referrals and pre-authorizations as directed, and perform federal and non-federal DOT, BAT, and drug screen exams. Telehealth support includes preparing patient charts through phone or video communication and coordinating follow-ups such as pharmacy requests, paperwork, scheduling, and clinical calls. The position also includes clerical responsibilities such as patient check-in, collecting demographic, insurance, and financial information, verifying insurance eligibility, communicating payment and billing policies, answering phones, taking messages, and returning voicemails. Clinical Techs are expected to follow company policies and regulatory requirements, complete compliance training, protect confidentiality, maintain a clean and professional clinic environment, and perform other assigned duties. Additional administrative responsibilities may include scheduling, ordering, and training. Fast Pace Health describes itself as a growing company that provides support and mentoring, opportunities to develop clinical competencies and pursue a career path, competitive compensation, and benefits. Employees may participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting and ideally urgent care.
Current CPR license or certification, as applicable to the stated qualification level.
For Level 1: High school diploma or equivalent with a current CPR license and/or at least one year of experience as a certified MA or EMT/Paramedic; clinic experience, preferably urgent care, is preferred.
For Level 2: Certified MA, EMT, or Paramedic with current CPR and either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
For Level 3: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
For Level 4: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
A current license or certification must be active, in good standing, and verifiable with the appropriate regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the state.
Receive and be active within seven days of hire.
Ability to perform the physical, sensory, cognitive, and environmental functions required for the position.
Ability to comply with company standards, policies, procedures, and mandatory compliance training.

Nice To Haves

Graduation from an accredited Medical Assistant school is strongly preferred.
Experience as an MA, EMT, or Paramedic in a clinic setting, preferably urgent care, is preferred.
Certified MA, EMT, or Paramedic credentials are identified for Levels 2–4.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its separate job description.
Maintain cordial, professional relationships with employees, clients, and patients and contribute to a positive work atmosphere.
Provide clinical and administrative support to the team and follow company policies, procedures, standards of operations, and Core Values.
Conduct work in compliance with applicable federal and state regulations and health information management requirements, including HIPAA.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in their condition, including adverse reactions, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug screen examinations.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Promote and maintain confidentiality of employee, employer, and business information.
Complete mandatory company compliance training.
Maintain office cleanliness and organization, including patient and office spaces, and help the team maintain a professional appearance.
Perform other duties assigned by management.
Check in patients and obtain and record demographic, insurance, and financial information with attention to detail and a professional, caring manner.
Verify insurance eligibility and communicate relevant payment policies and billing and collection processes.
Answer telephone calls, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including physical Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.