Clinical Tech. (Medical Assistant)

Fast Pace Health•Mount Juliet, TN

60d

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They support effective patient care, deliver compassionate and responsive service, and communicate effectively with patients and team members. The role includes supporting in-person clinical operations and telehealth services, while following company policies and applicable federal and state regulations. Clinical Techs prepare exam and treatment rooms, triage patients, collect vital signs, perform blood draws and injections, assist with lab testing and phlebotomy, and support providers with minor procedures and physicals. They observe patients and document and report changes in condition, maintain supplies and equipment, complete patient charts, arrange referrals and pre-authorizations as directed, and conduct DOT, BAT, and drug-screen exams. They also assist with Virtual Medicine visits and related follow-up. The position includes clerical and administrative tasks such as checking in patients, collecting demographic, insurance, and financial information, verifying insurance eligibility, answering calls, taking messages, returning voicemails, and supporting scheduling, ordering, and training as assigned. Clinical Techs help maintain a clean and professional clinic environment and promote respectful, confidential, and positive relationships with patients, coworkers, and managers. Qualifications vary by level. The basic requirements include a high school diploma or equivalent and a current CPR license; relevant MA, EMT, or Paramedic experience is preferred. Certification and experience requirements increase for higher levels. A graduate of an accredited Medical Assistant program is strongly preferred. TB and IV certification must be obtained within 60 days of employment and maintained when applicable in the state.

Requirements

High school diploma or equivalent.
Current CPR license for the stated level requirements.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic and preferably urgent care setting.
For Level 1: high school diploma or equivalent and current CPR license and/or at least one year of experience as a certified MA or EMT/Paramedic, preferably in a clinic setting.
For Level 2: Certified MA, EMT, or Paramedic with current CPR license, plus either four years of relevant experience and two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
For Level 3: Certified MA, EMT, or Paramedic with current CPR license, plus either six years of relevant experience and two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
For Level 4: Certified MA, EMT, or Paramedic with current CPR license, plus either six years of relevant experience and two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
A graduate of an accredited Medical Assistant school is strongly preferred; any license must be active, in good standing, and verifiable with the appropriate regulatory agency.
Obtain TB and IV certification within 60 days of employment and maintain them during employment when applicable in the employee’s state.
Receive and be active within seven days of hire.
Ability to comply with company policies, procedures, operating standards, compliance training, confidentiality expectations, and applicable regulations.

Nice To Haves

Experience as a certified Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.
For Level 1, at least one year of experience as a certified MA, EMT, or Paramedic.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its job description.
Maintain cordial, professional relationships and confidence with employees, patients, and customers.
Provide clinical and administrative support to the team and comply with company policies and procedures.
Follow company Core Values, including teamwork, communication, empowerment, quality of care, and friendliness.
Conduct work in compliance with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare exam and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in condition, including adverse reactions, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physicals.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug-screen exams.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Comply with company operating standards and mandatory compliance training.
Promote and maintain confidentiality of employee, employer, and business information.
Help maintain office cleanliness and organization, including patient and office spaces, and assist coworkers in maintaining a professional clinic environment.
Perform other duties assigned by management.
Check in patients and collect and record demographic, insurance, and financial information with attention to detail and a professional, caring approach.
Verify insurance eligibility and communicate payment policies and billing and collection processes.
Answer telephone calls, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Support patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training as assigned by the Clinic or Regional Director.