Clinical Tech. (Medical Assistant)

Fast Pace Health•Siloam Springs, AR

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support for patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide compassionate, responsive service and effective customer support to internal and external customers while communicating effectively with team members. The position supports care in a positive, welcoming environment and may include work supporting telehealth services. Clinical Techs prepare patients and exam rooms, take vital signs, perform blood draws and injections, assist with lab testing and phlebotomy, and support providers with minor procedures and physicals. They observe patients, document and report changes in condition, maintain supplies and equipment, complete patient charts, arrange referrals and pre-authorizations when directed, and assist patients using a Virtual Medicine Provider. Duties also include DOT, BAT, and drug-screen exams, telehealth chart preparation and follow-up, and clinic administrative and cleanliness tasks. The role requires a high school diploma or equivalent. A current CPR license and experience or certification are specified for different levels; an accredited Medical Assistant program is strongly preferred. TB and IV certification must be obtained within 60 days of employment and maintained where applicable. The position also involves compliance training, confidentiality, adherence to company policies and values, and additional duties assigned by management.

Requirements

High school diploma or equivalent.
For Level 1, a current CPR license and/or at least one year of experience as a certified Medical Assistant, EMT, or Paramedic is specified; clinic experience, preferably urgent care, is preferred.
For Level 2, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either four years of relevant experience and two years of Fast Pace experience as a Clinical Tech, or six years of relevant experience.
For Level 3, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either six years of relevant experience and two years of Fast Pace experience as a Clinical Tech, or eight years of relevant experience.
For Level 4, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either six years of relevant experience and two years of Fast Pace experience as a Clinical Tech, or eight years of relevant experience.
A current certification or license must be active, in good standing, and verifiable with the appropriate regulatory agency.
Obtain TB and IV certification within 60 days of employment and maintain it during employment if applicable in the state.
Ability to comply with company operating standards, confidentiality expectations, and mandatory compliance training.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

Graduate of an accredited Medical Assistant school is strongly preferred.
At least one year of experience as a Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care, is preferred.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its job description.
Maintain cordial, professional relationships with employees and clients and contribute to a positive work atmosphere.
Provide clinical and administrative support to the team and follow company policies, procedures, and standards.
Follow company Core Values, including teamwork, communication, empowerment, quality of care, and friendliness.
Ensure work complies with applicable federal and state regulations and requirements, including HIPAA and health information management practices.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in their conditions, including adverse reactions, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physicals.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug-screen exams.
Complete required compliance training and protect employee, employer, and business confidentiality.
Maintain office cleanliness and organization, including patient and office spaces, and assist team members in maintaining a professional clinic environment.
Perform other duties assigned by management.
Assist with clerical tasks, including patient check-in and collecting and recording demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephones, take messages, and return voicemails in a friendly, professional manner.
Prepare patient charts through virtual patient communication, generally by telephone or video conference.
Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administration duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.