Clinical Tech. (Medical Assistant)

Fast Pace Health • Russellville, AR

1d

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide outstanding patient service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in a patient's condition or response to treatment. The role also provides effective customer service to internal and external customers through strong knowledge and effective communication with team members.

Clinical Techs support patient intake and treatment, including preparing exam and treatment rooms, checking vital signs, performing blood draws and injections, assisting with lab testing and phlebotomy, and helping providers prepare for minor procedures and physicals. They observe patients, document and report changes in condition, maintain supplies and equipment, complete patient charts, arrange referrals and pre-authorizations when directed, and assist patients using a Virtual Medicine Provider. The role also includes DOT, BAT, and drug screen exams, telehealth support, and administrative and clerical work.

The position works as part of a team and is expected to follow company policies, regulatory requirements, confidentiality standards, and the company's core values. Additional duties may include scheduling, ordering, training, maintaining the cleanliness and professional appearance of the clinic, and other duties assigned by management.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting and preferably urgent care.
• Current CPR license is required for the stated role levels.
• For Level 2: Certified MA, EMT, or Paramedic with current CPR, and either 4 years of relevant experience plus 2 years of Fast Pace experience in a Clinical Tech role, or 6 years of relevant experience.
• For Level 3: Certified MA, EMT, or Paramedic with current CPR, and either 6 years of relevant experience plus 2 years of Fast Pace experience in a Clinical Tech role, or 8 years of relevant experience.
• For Level 4: Certified MA, EMT, or Paramedic with current CPR, and either 6 years of relevant experience plus 2 years of Fast Pace experience in a Clinical Tech role, or 8 years of relevant experience.
• A graduate of an accredited Medical Assistant school is strongly preferred.
• Any required license must be active, in good standing, and verifiable with the appropriate regulatory agency.
• TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee's state.
• Ability to maintain professional and caring interactions with patients, colleagues, and managers.
• Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

• At least 1 year of experience as a certified Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
• Graduation from an accredited Medical Assistant school.

Responsibilities

• Fulfill the responsibilities of the Patient Care Specialist position as described in its job description.
• Maintain friendly and cordial relations with employees and clients, and build and maintain confidence and credibility.
• Provide clinical and administrative support to the team and follow company policies and procedures.
• Adhere to the company's core values of teamwork, communication, empowerment, quality of care, and friendliness.
• Ensure work complies with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
• Prepare examination and treatment rooms for patient intake.
• Triage patients by checking vital signs, performing blood draws, administering injections, and other assigned clinical tasks.
• Observe patients, document and report changes in condition, including adverse reactions to medication or treatment, and take necessary action.
• Assist with laboratory testing and phlebotomy.
• Assist providers with preparation for minor procedures and physicals.
• Prepare and maintain supplies and equipment for treatment.
• Assist patients using a Virtual Medicine Provider.
• Complete patient charts accurately and promptly and forward charts as appropriate each day.
• Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
• Perform federal and non-federal DOT, BAT, and drug screen exams.
• Perform the physical, sensory, cognitive, and environmental functions specified for the position.
• Comply with company operational standards and complete mandatory compliance training.
• Maintain confidentiality and a respectful workplace culture.
• Maintain clinic cleanliness and organization, including garbage disposal and the cleanliness of desk, patient, and office spaces.
• Assist with clerical duties, including checking in patients and obtaining and recording demographic, insurance, and financial information.
• Verify insurance eligibility and communicate relevant payment policies and billing and collection processes.
• Answer telephone calls, take messages, and return voicemails in a friendly and professional manner.
• Prepare patient charts through virtual patient communication, generally by phone or video conference.
• Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
• Perform administration duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.
• Perform other duties as assigned by management.

Benefits

• Competitive compensation.
• Holiday pay.
• Paid time off (PTO).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Work-life balance.
• Support and mentoring, clinical competency development, and a potential career path.
• Opportunities to participate in community events and outreach programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED