Clinical Tech. (Medical Assistant)

Fast Pace Health•Harrison, TN

17d

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential to effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide outstanding patient service in a compassionate, welcoming environment and respond quickly and accurately to changes in a patient’s condition or response to treatment. The role also provides effective customer service to internal and external customers through strong knowledge and communication with team members. Clinical Techs support patient intake and clinical care, assist providers with procedures and physicals, perform testing and phlebotomy, maintain patient records, and help patients access virtual medicine services. The role also includes clerical and administrative work, telehealth follow-up, maintaining clinic cleanliness, and compliance with company policies and applicable regulations. Fast Pace Health describes itself as a growing company that offers support and mentoring, clinical competency development, and potential career paths. Employees may participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic and preferably in urgent care.
Current CPR license is specified for the listed Clinical Tech levels.
A graduate of an accredited Medical Assistant school is strongly preferred.
Any required license must be active, in good standing, and verifiable with the proper regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Level 2: Certified MA, EMT, or Paramedic with current CPR and either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
Level 3: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Level 4: Certified MA, EMT, or Paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Receive and be active within seven days of hire.
Ability to carry out the physical, sensory, cognitive, and environmental functions specified for the position.
Ability to communicate and work effectively with patients, employees, providers, and other team members.

Nice To Haves

Current CPR license and/or at least one year of experience as a certified MA, EMT, or Paramedic is listed for Level 1; clinic experience, preferably urgent care, is preferred.
Graduation from an accredited Medical Assistant school is strongly preferred.
Experience in a clinic setting, preferably urgent care.
Level 2, Level 3, and Level 4 qualifications include progressively higher relevant experience and, in specified pathways, prior Fast Pace Clinical Tech experience.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as detailed in its job description.
Maintain friendly and cordial relationships with employees and clients, and build confidence and credibility with employees.
Provide clinical and administrative support to the team and follow company policies and procedures.
Adhere to company Core Values, including teamwork, communication, empowerment, quality of care, and friendliness.
Conduct Clinical Tech activities in accordance with department expectations and applicable federal and state regulations, including HIPAA and health information management requirements.
Prepare exam and treatment rooms for patient intake.
Triage patients, including checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in their condition, and take necessary action regarding adverse reactions to medication or treatment.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physicals.
Prepare and maintain supplies and equipment for treatment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly, and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by the Provider.
Maintain a positive work atmosphere through professional conduct and communication with customers, coworkers, and managers.
Perform federal and non-federal DOT, BAT, and drug-screen examinations.
Meet the physical, sensory, cognitive, and environmental functions specified for the position.
Comply with company operational standards and maintain confidentiality.
Complete required compliance training.
Help maintain office cleanliness and organization, including garbage removal and upkeep of desk, patient, and office spaces.
Perform other duties assigned by management.
Assist with clerical tasks, including patient check-in and collecting and recording demographic, insurance, and financial information.
Verify insurance eligibility and communicate relevant payment policies and billing and collection processes.
Answer telephones, take messages, and return voicemails professionally and courteously.
Prepare patient charts through virtual patient communications, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.