Clinical Tech. (Medical Assistant)

Fast Pace Health•Greeneville, TN

17d

About The Position

Clinical Techs at Fast Pace Health provide clinical and administrative support for patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They provide compassionate, responsive patient service and work with team members to support effective care. The role includes preparing patients and treatment spaces, performing clinical tasks, maintaining accurate records, supporting providers and virtual medicine, and assisting with clinic administration and customer service. The position has four qualification levels. Level 1 requires a high school diploma or equivalent and a current CPR license, with at least one year of experience as a certified medical assistant, EMT, or paramedic preferred. Levels 2–4 require certification as a medical assistant, EMT, or paramedic and a current CPR license, along with experience thresholds specified for each level. A high school diploma or equivalent is required; graduation from an accredited Medical Assistant school is strongly preferred. TB and IV certification must be obtained within 60 days of employment and maintained when applicable in the state. The role also includes administrative duties such as scheduling, ordering, and training, as assigned by the Clinic or Regional Director.

Requirements

High school diploma or equivalent.
Current CPR license for the specified qualification levels.
At least one year of experience as a medical assistant, EMT, or paramedic is preferred, preferably in a clinic and ideally urgent care; Level 1 specifies experience as a certified MA, EMT, or paramedic as preferred.
A current, active, verifiable license or certification in good standing is required where applicable to the role.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the state.
Level 2: Certified MA, EMT, or paramedic with current CPR and either four years of relevant experience plus two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
Level 3: Certified MA, EMT, or paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Level 4: Certified MA, EMT, or paramedic with current CPR and either six years of relevant experience plus two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.

Nice To Haves

Graduation from an accredited Medical Assistant school is strongly preferred.
At least one year of experience as a medical assistant, EMT, or paramedic in a clinic setting, preferably urgent care, is preferred.

Responsibilities

Fulfill all responsibilities of the Patient Care Specialist position as described in its job description.
Maintain friendly, cordial, and professional relationships with employees and clients, and contribute to a positive work atmosphere.
Provide clinical and administrative support for the team and follow company policies, procedures, standards of operations, and Core Values.
Ensure clinical activities comply with applicable federal and state regulations and requirements, including HIPAA and health information management practices.
Prepare exam and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and giving injections.
Observe patients, document and report changes in condition or treatment response, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers in preparing for minor procedures and physical examinations.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug screen exams.
Maintain confidentiality and complete required compliance training.
Help maintain clinic cleanliness and organization, including patient, office, and desk areas, and assist other team members in maintaining a professional environment.
Perform other duties assigned by management.
Check patients in and collect and record demographic, insurance, and financial information accurately and professionally.
Verify insurance eligibility and communicate payment policies and billing or collection processes.
Answer telephone calls, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training as assigned by the Clinic or Regional Director.