Clinical Tech. (Medical Assistant)

Fast Pace Health•Knoxville, TN

82d

About The Position

Fast Pace Health Clinical Techs provide clinical and administrative support under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They support effective patient care by providing compassionate, welcoming service, responding promptly and accurately to changes in patients’ conditions or responses to treatment, and communicating effectively with team members and internal and external customers. The role supports clinical operations, patient intake, triage, procedures, laboratory work, documentation, referrals, telehealth, and administrative activities. Clinical Techs follow company policies and procedures, applicable federal and state regulations, and confidentiality and compliance requirements. The position also helps maintain a clean, professional clinic environment and may include additional duties assigned by management. Fast Pace Health describes itself as a growing company that provides support and mentoring, opportunities to develop clinical competencies and pursue a career path, competitive compensation, and benefits including holiday pay, PTO, medical, dental, and vision coverage. Employees may also participate in community events and outreach programs.

Requirements

High school diploma or equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is listed as preferred, preferably in a clinic setting and preferably urgent care.
Current CPR license is required for the specified qualification levels.
For Level 1, a high school diploma or equivalent and a current CPR license and/or at least one year of experience as a certified Medical Assistant or EMT/Paramedic, preferably in a clinic setting, are specified.
For Level 2, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either four years of relevant experience and two years of Fast Pace Clinical Tech experience, or six years of relevant experience.
For Level 3, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either six years of relevant experience and two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
For Level 4, certification as a Medical Assistant, EMT, or Paramedic and a current CPR license, plus either six years of relevant experience and two years of Fast Pace Clinical Tech experience, or eight years of relevant experience.
Graduation from an accredited Medical Assistant school is strongly preferred. Any license must be active, in good standing, and verifiable with the appropriate regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Meet the physical, sensory, cognitive, and environmental functions specified for the position’s physical demands.
Complete mandatory compliance training and comply with company policies and standards.

Nice To Haves

Experience in an urgent care or other clinic setting.
Graduate of an accredited Medical Assistant school.
The posting identifies Medical Assistant, EMT, or Paramedic experience and certification as relevant qualifications, with some level-specific experience requirements.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its job description.
Maintain cordial relations and credibility with employees, clients, and customers, and contribute to positive working relationships.
Provide clinical and administrative support while following company policies, procedures, standards of operations, and Core Values.
Ensure work complies with applicable federal and state regulations and health information management requirements, including HIPAA.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, performing blood draws, and administering injections.
Observe patients, document and report changes in condition, including adverse reactions to medication or treatment, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physical examinations.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug-screen examinations.
Promote and maintain employee, employer, and business confidentiality; complete mandatory compliance training.
Help maintain office cleanliness and organization, including garbage removal and upkeep of desks and patient and office spaces.
Perform other duties assigned by management.
Check patients in and obtain and record demographic, insurance, and financial information with attention to detail and a professional, caring manner.
Verify insurance eligibility and communicate payment policies and billing and collection processes.
Answer telephones, take messages, and return voicemails professionally and courteously.
Prepare patient charts through virtual patient communication, generally by phone or video conference.
Support patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administration duties that may include scheduling, ordering, and training, as assigned by the Clinic or Regional Director.