Clinical Tech. (Medical Assistant)

Fast Pace Health•Rogersville, TN

About The Position

At Fast Pace Health, Clinical Techs provide clinical and administrative support under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They help deliver effective patient care, provide outstanding and compassionate patient service, respond promptly and accurately to changes in a patient’s condition or treatment response, and communicate effectively with team members. The position also supports customers and patients through knowledgeable, professional service. Clinical Techs prepare exam and treatment rooms, check vital signs, draw blood, give injections, assist with laboratory testing and phlebotomy, support providers during minor procedures and physicals, and prepare and maintain treatment supplies and equipment. They observe patients, document care, report changes in condition, assist patients using a Virtual Medicine Provider, and complete and forward patient charts. The role also includes arranging referrals and pre-authorizations when directed, performing DOT, BAT, and drug-screen exams, supporting telehealth communications and follow-ups, and helping with clerical and clinic upkeep tasks. The position requires compliance with company policies, applicable federal and state regulations, health-information requirements such as HIPAA, and mandatory compliance training. Fast Pace Health describes a supportive, team-oriented workplace with mentoring, opportunities to develop clinical competencies, a potential career path, and participation in community events and outreach programs. The company offers competitive compensation and benefits including holiday pay, PTO, medical, dental, and vision coverage, and work-life balance.

Requirements

High school diploma or its equivalent.
At least one year of experience as a Medical Assistant, EMT, or Paramedic is preferred, preferably in a clinic setting and preferably urgent care.
Current CPR license is required for the stated Clinical Tech levels.
For Level 2: Certified Medical Assistant, EMT, or Paramedic with current CPR certification, plus either four years of relevant experience and two years of Fast Pace experience in the Clinical Tech role, or six years of relevant experience.
For Level 3: Certified Medical Assistant, EMT, or Paramedic with current CPR certification, plus either six years of relevant experience and two years of Fast Pace experience in the Clinical Tech role, or eight years of relevant experience.
For Level 4: Certified Medical Assistant, EMT, or Paramedic with current CPR certification, plus either six years of relevant experience and two years of Fast Pace experience in the Clinical Tech role, or eight years of relevant experience.
A graduate of an accredited Medical Assistant school is strongly preferred. Any applicable license must be active, in good standing, and verifiable with the proper regulatory agency.
TB and IV certification must be obtained within 60 days of employment and maintained during employment if applicable in the employee’s state.
Ability to communicate effectively and provide professional, caring, detail-oriented service.
Ability to work in a team and maintain a respectful, confidential, and positive workplace.

Nice To Haves

At least one year of experience as a certified Medical Assistant, EMT, or Paramedic in a clinic setting, preferably urgent care.
Graduation from an accredited Medical Assistant school.
Current CPR certification, as specified for the Clinical Tech levels.

Responsibilities

Fulfill the responsibilities of the Patient Care Specialist position as described in its job description.
Maintain cordial and professional relationships with employees, clients, patients, and customers; contribute to positive working relationships and a welcoming atmosphere.
Provide clinical and administrative support to the team and follow company policies, procedures, operating standards, and Core Values.
Ensure work complies with department expectations and applicable federal and state regulations, including health information management requirements such as HIPAA.
Prepare examination and treatment rooms for patient intake.
Triage patients by checking vital signs, drawing blood, and giving injections.
Observe patients, document their care, report changes in their condition or adverse reactions, and take necessary action.
Assist with laboratory testing and phlebotomy.
Assist providers with preparation for minor procedures and physical examinations.
Prepare and maintain treatment supplies and equipment.
Assist patients using a Virtual Medicine Provider.
Complete patient charts accurately and promptly and forward charts as appropriate each day.
Arrange specialist referrals and obtain pre-authorizations when directed by a Provider.
Perform federal and non-federal DOT, BAT, and drug-screen exams.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Maintain employee, employer, and business confidentiality and complete mandatory compliance training.
Help maintain office and clinic cleanliness and organization, including taking out garbage and keeping desk, patient, and office areas clean.
Perform other duties assigned by management.
Check in patients and obtain and record demographic, insurance, and financial information accurately and professionally.
Verify insurance eligibility and communicate relevant payment policies and billing or collection processes.
Answer telephones, take messages, and return voicemails in a friendly and professional manner.
Prepare patient charts through virtual patient communications, generally by telephone or video conference.
Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities, including Fast Pace clinics.
Perform administrative duties such as scheduling, ordering, and training, along with other duties assigned by the Clinic or Regional Director.