Hospice Clinical Team Support

HOSPICE OF THE CHESAPEAKE • Upper Marlboro, MD

6d • $19 - $25 • Onsite

About The Position

The Clinical Team Support (CTS) provides administrative and logistical support to Clinical Managers and their clinical teams, helping coordinate the seamless delivery of patient care. The position manages the day-to-day Certified Nursing Assistant (CNA) schedule and provides front-line phone and reception support for calls to Hospice of the Chesapeake. The role is based at the Largo, Maryland office and is full-time, Monday through Friday, 7:00 a.m. to 3:30 p.m.

The CTS supports Clinical Managers by preparing reports, maintaining files, faxing care-coordination notes, preparing medication lists and IDG notes, scheduling provider Face-to-Face visits, and managing DME pick-up. The role coordinates CNA schedules based on patient location and appropriate skill set, and verifies visits weekly in the EMR. It also manages incoming calls, messages, voicemail, email, call prioritization and follow-up, and front-desk reception.

The CTS is expected to communicate effectively with internal and external clients, provide positive customer service, manage multiple priorities, follow organizational and departmental policies and procedures, and attend required in-services and meetings. Other duties may be assigned as required.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a customer service-related position.
• Full understanding of the role and responsibilities of a Certified Nursing Assistant in the hospice environment.
• Proficiency in basic computer skills, including Microsoft Word, Outlook, Excel, and scheduling software.
• Strong data-entry skills and attention to detail, deadlines, and accuracy.
• Effective oral, written, and interpersonal communication skills.
• Ability to manage multiple assignments and projects simultaneously while maintaining attention to detail, efficiency, accuracy, and deadlines.
• Valid driver's license with a good driving record.
• Compliance with the organization's health screening and vaccination requirements for the position, including annual influenza vaccination.

Nice To Haves

• Experience in a non-profit health care setting is preferred.

Responsibilities

• Assist the Clinical Manager with compiling or producing accurate, efficient, effective, and timely reports.
• Maintain computerized and hard-copy files for the Clinical Manager as requested.
• Fax IDT care-coordination notes to attending providers and/or facilities.
• Print medication lists and IDG notes for RN pick-up.
• Schedule and manage monthly Face-to-Face visits for providers.
• Manage DME pick-up.
• Coordinate CNA schedules to support safe, therapeutic, and efficient patient care based on location and appropriate skill set.
• Ensure weekly verification of visits in the EMR.
• Provide front-line phone support by making, receiving, and relaying calls and messages, and ensuring appropriate follow-up.
• Prioritize and respond to incoming calls, triaging them based on urgency and necessity.
• Frequently check voicemail and email and keep department staff informed of urgent requests and situations.
• Manage front-desk reception.
• Communicate positively and effectively and provide customer service to internal and external clients.
• Handle multiple priorities effectively and efficiently.
• Complete job functions in accordance with department and organizational policies and procedures.
• Attend mandatory in-services and/or meetings, or make arrangements with the appropriate supervisor to meet attendance requirements.
• Perform other duties as required.

Benefits

• Competitive salary commensurate with experience, education, and credentialing.
• Generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in the first year of employment.
• Access to an Emergency Sick Bank providing up to 80 hours of sick time for medical emergencies after paid time off is exhausted.
• Educational assistance for professional development, additional certifications, and degree programs.
• Health, dental, and vision coverage.
• Company-paid Short Term Disability and Life Insurance.
• Available accident and critical illness coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED