Hospice Clinical Team Support

Hospice Of The Chesapeake • Largo, MD

5d • Onsite

About The Position

The Clinical Team Support (CTS) provides administrative and logistical support to Clinical Managers and their teams, helping coordinate seamless patient care. The role manages the day-to-day Certified Nursing Assistant (CNA) schedule and provides front-line phone support for calls coming into Hospice of the Chesapeake. The position is based in Largo, Maryland, and is full-time, Monday through Friday, from 7:00 a.m. to 3:30 p.m. Salary is competitive and commensurate with experience, education, and credentialing.

The CTS assists Clinical Managers with compiling and producing reports and maintaining computerized and hard-copy files. The role also supports care coordination and provider visits, manages durable medical equipment (DME) pick-up, coordinates CNA schedules, verifies visits in the electronic medical record (EMR), and handles reception and incoming calls. The CTS is expected to communicate effectively with internal and external clients, manage competing priorities, follow organizational policies and procedures, and attend mandatory in-services and meetings.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a customer service-related position.
• Full understanding of the role and responsibilities of a certified nursing assistant in the hospice environment.
• Proficiency in basic computer skills, including Microsoft Word, Outlook, Excel, and scheduling software.
• Strong data-entry skills with attention to detail, deadlines, and accuracy.
• Effective oral, written, and interpersonal communication skills.
• Ability to handle multiple assignments and projects simultaneously while maintaining attention to detail, efficiency, accuracy, and deadlines.
• Valid driver's license with a good driving record.
• Compliance with the organization's and position's health screening and vaccination requirements, including annual influenza vaccination.

Nice To Haves

• Experience in a non-profit health care setting.

Responsibilities

• Assist the Clinical Manager with compiling and producing reports accurately, efficiently, and on time.
• Maintain computerized and hard-copy files for the Clinical Manager as requested.
• Fax IDT care coordination notes to attending providers and/or facilities.
• Print medication lists and IDG notes for RN pick-up.
• Schedule and manage monthly Face-to-Face visits for providers.
• Manage DME pick-up.
• Coordinate CNA schedules to support safe, therapeutic, and efficient patient care based on client location and appropriate skill set.
• Ensure weekly verification of visits in the EMR.
• Provide front-line phone support by making, receiving, and relaying calls and messages, and ensure appropriate follow-up.
• Prioritize and respond to incoming calls, triaging them based on urgency and necessity.
• Check voicemail and email frequently and keep department staff informed of urgent requests and situations.
• Manage front desk reception.
• Communicate positively and effectively and provide customer service to internal and external clients.
• Handle multiple priorities effectively and efficiently.
• Complete job functions in accordance with department and organizational policies and procedures.
• Attend mandatory in-services and/or meetings, or make arrangements with the appropriate supervisor to meet attendance requirements.
• Perform other duties as required.

Benefits

• Competitive salary commensurate with experience, education, and credentialing.
• Generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in the first year of employment.
• Access to an Emergency Sick Bank that may provide up to 80 hours of sick time for medical emergencies after paid time off is exhausted.
• Educational assistance for professional development, additional certifications, and degree programs.
• Health, dental, and vision coverage.
• Company-paid Short Term Disability and Life Insurance.
• Available accident and critical illness coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED