Clinical Team Support Assistant

Great Plains Tribal Leaders Health•Rapid City, SD

About The Position

Provides administrative support to an assigned clinical area at Oyate Health Center (OHC) in connection with patient care and treatment. The role supports patient access and registration, health record preparation, insurance verification and pre-authorization, communications, scheduling, case management, office materials, payroll data, and general work-area upkeep. The employee must follow HIPAA requirements, applicable policies and procedures, and regulatory requirements; communicate effectively with internal and external stakeholders; use the required systems and technology; and maintain accurate, timely work and reliable attendance. The position requires either completion of a formal training program or an associate’s degree plus one year of relevant experience, or a high school diploma or GED plus three years of relevant experience. Employment is contingent on required background checks and a pre-employment drug screen. Compliance with employee health screening and immunization requirements is a condition of employment, including documentation of specified immunizations before the first day. GPTLHB follows tribal preference laws, giving preference to qualified Indian/Tribal candidates over qualified non-native candidates when all other qualifications are equal.

Requirements

Completion of a formal training program or an associate’s degree and one year of relevant experience; alternatively, a high school diploma or GED and three years of relevant experience.
Successfully pass a criminal and background check and a pre-employment drug screen.
Comply with job-related employee health screening and immunization requirements before the first day of employment.
Provide documentation before the first day of employment for MMR, varicella, hepatitis B, influenza, Tdap, and COVID-19 vaccination.
Communicate effectively with internal and external stakeholders as required by the role.
Use required systems, tools, and technology necessary to perform the job.
Comply with HIPAA and applicable policies, procedures, and regulatory requirements.
Maintain regular and reliable attendance consistent with the position’s schedule and operational needs.

Responsibilities

Answer telephones, greet visitors, provide information and assistance, schedule or reschedule appointments, resolve problems, prioritize concerns for the supervisor, and route documents to appropriate departments.
Gather and update patient demographic information, register patients in the electronic system, determine eligibility for services, obtain documentation of Indian blood, and obtain required patient signatures.
Establish new health records or re-establish inactive records, assemble records according to guidelines, and check records for completeness and accuracy before submitting them for data entry.
Identify and obtain patient pre-authorization when needed.
Verify third-party insurance, including Medicaid eligibility; obtain copies of private insurance health cards; and correct or update information as needed.
Respond to routine requests for patient information in accordance with procedures and privacy laws and regulations.
Assist with orientation of new personnel, including orientation to appointments desk processes.
Keep patients informed of possible delays in care and assist providers with case management duties when needed.
Monitor program materials and maintain adequate supplies of required forms, interagency forms, and resource files.
Create, compose, edit, produce, and/or distribute correspondence, letters, reports, manuals, meeting minutes, advertisements, mailings, notices, and other materials; organize content, review for consistency and accuracy, and present or distribute finished materials.
Collect timesheets and/or payroll information, post leave and overtime, enter time data into the payroll system, and submit it in a timely manner.
Assist with implementing policies and developing procedures.
Maintain a neat and orderly work area, maintain the bulletin board, and prepare supply requisitions.
Comply with HIPAA and other applicable policies, procedures, and regulatory requirements.
Perform related duties and maintain accurate, timely performance and regular, reliable attendance.