Clinical Team Support Assistant

Great Plains Tribal Leaders Health•Rapid City, SD

About The Position

The Clinical Team Support Assistant provides administrative support to an assigned clinical area associated with patient care and treatment at Oyate Health Center (OHC). The position supports patient registration and records, appointment operations, insurance and authorization processes, routine communications, materials and supply management, document preparation, and timekeeping. The role must comply with HIPAA, applicable policies and procedures, and regulatory requirements, and perform its core responsibilities accurately and on time while maintaining reliable attendance and effective communication with internal and external stakeholders. Employment is contingent upon required criminal and background checks, a pre-employment drug screen, and compliance with the Employee Health Procedure. Before the first day of employment, the employee must agree to comply with job-related health screening and immunization requirements and provide documentation of MMR, Varicella, Hepatitis B, Influenza, T-dap, and COVID-19 vaccination. GPTLHB follows tribal preference laws and gives preference to qualified Indian/Tribal candidates over qualified non-native candidates when other qualifications are equal.

Requirements

Completion of a formal training program or an associate’s degree and one year of relevant experience; or a high school diploma or GED and three years of relevant experience.
Successfully pass a criminal and background check and a pre-employment drug screen.
Comply with job-related employee health screening and immunization requirements before the first day of employment, including providing documentation of MMR, Varicella, Hepatitis B, Influenza, T-dap, and COVID-19 vaccination.
Comply with HIPAA and applicable policies, procedures, and regulatory requirements.
Maintain regular and reliable attendance and communicate effectively with internal and external stakeholders.

Responsibilities

Answer telephone calls, greet visitors, provide information and assistance, schedule or reschedule appointments, resolve problems, prioritize questions and concerns for a supervisor, and route documents to appropriate departments.
Gather and update patient demographic information, register patients in the electronic system, determine eligibility for services, obtain documentation of Indian blood, and obtain required patient signatures.
Establish new health records or re-establish inactive records; assemble records according to guidelines; and check pulled medical records for completeness and accuracy before data entry.
Identify and obtain pre-authorization for patients when needed.
Verify third-party insurance, including Medicaid eligibility; obtain copies of private insurance health cards; and correct or update information as needed.
Respond to routine requests for patient information in accordance with established procedures and privacy laws and regulations.
Assist with orientation of new personnel, including orientation specific to appointments-desk processes.
Keep patients informed of possible delays in care and assist providers with case management duties when needed.
Monitor program materials, maintain adequate supplies of required forms and documents, and maintain interagency forms and resource files.
Create, compose, edit, produce, and/or distribute correspondence, letters, reports, manuals, meeting minutes, advertisements, mailings, notices, and other materials; organize and plan content presentation; review for format consistency, grammar, and typographical accuracy; and present or distribute finished materials.
Collect timesheets and/or payroll information, post leave and overtime to the appropriate forms or system, enter time data into the payroll system, and submit it promptly.
Assist with implementing policies and developing procedures.
Maintain a neat and orderly work area, maintain the bulletin board, and prepare requisitions for needed supplies.
Comply with HIPAA and applicable policies, procedures, and regulatory requirements; use required systems, tools, and technology; communicate effectively; maintain reliable attendance; and perform related duties.