Team Assistant - Hospice - Hospice

Lifecare Home Health Family•Fort Worth, TX

11d

About The Position

The Team Assistant provides clerical support to the Clinical Manager in managing day-to-day team operations through assigned workflow processes, primarily driven by cross-matrix EMR reports. The role supports the home health team by anticipating and responding to scheduling needs and ensuring complete, accurate, and timely patient-information flow. Duties include patient visit scheduling, physician orders management, assigned workflow processes, and general clerical support for the Clinical Manager and assigned clinical team functions. The Team Assistant keeps team processes organized to expedite communication and support policies and procedures that ensure smooth, continuous operations.

Requirements

High school diploma.
Above-average word-processing and data-entry skills.
Knowledge of medical terminology.
Excellent communication skills and the ability to be flexible and work well with others.
Ability to maintain confidential information.
Reliable transportation and auto liability insurance.

Nice To Haves

Experience in computer processing.

Responsibilities

Monitor assigned reports and follow up on unresolved discrepancies.
Distribute and provide communications to appropriate staff as directed.
Maintain assigned tracking systems with accurate, up-to-date information.
Receive, address, triage, and relay messages for assigned team field staff, including incoming faxes such as physician orders and lab results.
Participate in assigned quality management activities.
Facilitate maintaining, updating, and communicating visit schedules for team field staff.
Assist with pre-bill audit activities as assigned.
Assist with weekend patient scheduling and on-call coverage.
Support the agency’s customer-service reputation by maintaining a responsive, knowledgeable, and accessible approach to customer contacts.
Perform other duties as assigned by the Clinical Manager.