About The Position

The Resident is an active member of the clinical team and helps deliver a high-quality clinical experience. The role provides counseling to participants to support agreed-upon goals for improved quality of life and wellbeing. The therapist works with participants, clinical specialists, customers, and the broader healthcare community, and advocates for participants’ clinical needs. The position is remote and requires a secure, private work location, such as a home or outpatient office. The general productivity standard is 30 completed direct counseling sessions per week, though standards may vary by customer contract. The role includes documentation and treatment planning, clinical supervision, team meetings, participant support and escalation, and staying current on developments in clinical care. Compensation is up to $73,700 based on licensure type, session volume, and bonus opportunities. A competitive ramp stipend may be available to clinicians offering at least 30 hours of availability per week.

Requirements

  • Licensed Massachusetts LCSW or seeking LMHC, with one year of outpatient clinical experience.
  • Knowledge of state telehealth policies.
  • Comfort with technology and conducting sessions via telehealth.
  • Ability to build a therapeutic relationship in a virtual platform.
  • Polished, professional virtual presence.
  • Strong ability to identify markers for the appropriate level of care to meet patient needs.
  • Experience treating a variety of conditions and disorders as part of a comprehensive treatment plan with an interdisciplinary team.
  • Ability to use technology for administrative and clinical support, such as scheduling, notes, chat, and web- or app-based interventions.
  • Ability to work remotely from a secure, private location; an outpatient office or home office is acceptable, but coffee shops are not.
  • Access to a smartphone, laptop, and internet connection.
  • Must pass a background check.
  • Legally authorized to work in the United States at the time of hire; the role is not eligible for employment visa sponsorship.

Nice To Haves

  • Bilingual skills.

Responsibilities

  • Provide 30 completed sessions of direct counseling care per week, subject to customer contract productivity standards.
  • Take notes concurrently during sessions and complete treatment plans and other required documentation.
  • Attend treatment team meetings with the customer, as applicable.
  • Attend weekly Synchronous Health team meetings and weekly clinical supervision meetings.
  • Advocate for participants in decisions about meeting their clinical needs.
  • Liaise with Customer Success regarding activities and requests, advocating for customer needs.
  • Apply successful models and techniques from prior experience and evidence to support participants.
  • Support development of communication, outreach, and marketing materials for participants, clinicians, partners, and the industry, including conference presentations, networking events, and professional organization participation.
  • Serve as the first escalation contact for participants dissatisfied with any aspect of their experience.
  • Report unresolved participant concerns to the Operations team as the second escalation point.
  • Keep abreast of new developments in clinical care, including analog and digital techniques.
  • Perform other duties as assigned.

Benefits

  • Guaranteed bi-weekly pay for completed sessions.
  • Free group and individual clinical supervision.
  • Medical, dental, and vision coverage.
  • 401(k) with employer matching.
  • Paid time off.
  • Short- and long-term disability insurance.
  • Company-paid life and AD&D insurance.
  • CEU reimbursement and free in-house training.
  • Student loan repayment assistance.
  • Full-time clinicians are eligible for health insurance and other employer-sponsored benefits.
  • Eligible clinicians offering 30 or more hours of availability per week may receive a competitive ramp stipend.
  • Access to live clinical support, monthly case consultations, and an online and in-person community of more than 2,700 licensed providers.
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