Clinical Systems Analyst II (Ambulatory)

Episcopal Health Services•Far Rockaway, NY

About The Position

The Meditech Expanse Ambulatory Clinical Systems Analyst II designs, configures, implements, optimizes, and maintains the Meditech Expanse Ambulatory electronic health record module across outpatient clinics and physician practices. At the intermediate Level II tier, the Analyst serves as a primary liaison between clinical end-users—including physicians, mid-level providers, nurses, and practice managers—and the Information Technology department. The role translates clinical requirements into functional system builds, troubleshoots mid-to-high-level application issues, leads workflow optimization initiatives, and manages routine project streams. The Analyst supports system configuration and maintenance, integrations with other modules and third-party systems, issue investigation, upgrades and testing, change management, clinical collaboration, and end-user training. The position is full-time, 75 hours bi-weekly, on the day shift from 8:00 AM to 4:30 PM. Occasional travel to outpatient clinics and medical offices is required for go-lives, user engagement, or site assessments.

Requirements

Bachelor’s degree in Healthcare Administration, Health Information Technology, Finance, Computer Science, or a related field, or an equivalent combination of education and experience.
Five years of experience supporting MEDITECH Expanse Ambulatory software.
Deep understanding of MEDITECH Expanse Ambulatory dictionary structures, screen design, document templates, order management, and the clinical rules engine.
Familiarity with ambulatory and outpatient clinic operations, provider documentation patterns, medication reconciliation, and referral workflows.
Knowledge of healthcare regulatory programs affecting ambulatory care, such as MIPS/MACRA, Quality Measures, Meaningful Use, and HIPAA.
Strong analytical skills and the ability to communicate complex technical concepts clearly to clinical providers and administrative leaders.
Occasional travel to outpatient clinics and medical offices for go-lives, user engagement, or site assessments.

Nice To Haves

Clinical background or licensure, such as RN, LPN, Medical Assistant, or Allied Health professional.
Formal Meditech Expanse Ambulatory training or vendor certification.
Experience with project management and presentation software.

Responsibilities

Build, configure, test, and maintain Meditech Expanse Ambulatory applications, including provider documentation templates, order sets, clinical decision support rules, e-prescribing, charge capture, and flowsheets.
Analyze clinical workflows and align Meditech Expanse features with outpatient operational goals, regulatory requirements, and clinical best practices.
Coordinate integration and interface workflows between Meditech Expanse Ambulatory and other modules or third-party systems, including Acute EHR, LIS, RIS, practice management, laboratories, external registries, and patient portals.
Provide technical and operational support for Meditech Expanse Ambulatory applications and investigate and resolve complex issue tickets.
Perform root-cause analysis of system bugs, workflow errors, and performance issues, working with Meditech vendor support when escalation is needed.
Participate in on-call rotations for urgent after-hours and weekend system issues and support scheduled system updates or maintenance windows.
Provide tailored application support to ambulatory providers, including guidance on personalized settings, quick-notes, and charting-efficiency tools.
Plan, execute, and document integrated application testing, regression testing, and user acceptance testing for upgrades, updates, and service packs.
Follow organizational IT change-management protocols, ensuring changes are documented, peer-reviewed, tested, and approved before production deployment.
Partner with Clinical Informatics, physician champions, and clinic management to design and deliver workflow-based training materials and standard operating procedures.
Provide side-by-side support during clinic onboarding, go-lives, module rollouts, and post-implementation stabilization.
Liaise between IT and outpatient clinical stakeholders to collect requirements and translate operational needs into technical solutions.
Design, build, and maintain workflow-based training curricula, user guides, quick-reference guides, and e-learning modules tailored to clinical roles.
Lead interactive classroom and one-on-one training for new ambulatory provider onboarding and for existing clinicians learning system updates or new features.
Establish, train, and support clinic-based Super-Users to build peer-support capacity across ambulatory practices.
Provide shoulder support during clinic go-lives, new provider onboarding, and post-implementation stabilization.
Manage and maintain the Meditech Expanse TEST/PLAY training environment, ensuring its clinical scenarios, patient profiles, and user accounts match production standards.
Evaluate user proficiency after training through assessments and workflow observations and provide targeted remediation where needed.