Analyst, Clinical Adoption Ambulatory

Lifepoint Health • Louisville, KY

6d • Remote

About The Position

The Clinical Adoption Analyst educates providers and others in Medical Group Services practices on documentation within the EHR system, supporting workflows and quality and regulatory standards using course materials and training guidelines developed by others. The role serves as a first line of support for issues and manages provider scheduling according to Lifepoint scheduling guidelines.

The analyst trains providers and clinical staff on Lifepoint’s standard use of the athena clinical system, supports clinicians using ambulatory systems to manage patient care, and helps resolve issues involving clinicians, vendors, and team members. The role provides go-live, ongoing end-user, and new-employee training; coordinates training logistics and communications; and supports adoption of system fixes, enhancements, and updated workflows.

The position also serves as a division liaison for provider and department additions and data import requests; coordinates campaigns; manages provider scheduling templates and online schedule presence; and provisions and audits end-user system access in accordance with regulatory and compliance requirements. The role is remote with travel, including overnight travel of up to 50% by land and/or air.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of relevant experience.
• At least 1 year of Athena experience is required.
• Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

• Medical Assistant certification preferred.

Responsibilities

• Train providers and clinical staff on Lifepoint standard use of the athena clinical system and communicate and resolve issues for clinicians, vendors, and team members as needed.
• Serve as a first point of contact for clinicians using supported ambulatory systems to manage patient care.
• Review known issues, receive new issues from users, and communicate them to vendors, market leadership, Service Now, and others as required.
• Develop proficiency with supported applications and understanding of clinical and business processes, practices, and workflows to train users effectively.
• Participate in training and work with end users and system vendors.
• Provide go-live support and ongoing end-user and new-employee training.
• Coordinate training logistics, communications, supplies and materials, class scheduling, and registration.
• Participate in change management for fixes and enhancements, help staff adopt new functionality and workflows, and coordinate and communicate system updates and changes.
• Conduct specialized training, such as new employee orientation and mock-up training, as required or assigned.
• Provide on-site support during high-peak initial go-lives, optimizations, and implementation of new functionality.
• Collaborate with the project team to populate and establish training environments.
• Serve as division liaison for new provider and department additions, assisting local market leadership with gathering forms and timely submission for the athena build.
• Serve as division liaison for data import requests and coordinate extracts, imports, validation testing, and review with vendors and local market leadership.
• Coordinate regular and custom campaigns for each market.
• Serve as the primary contact for scheduling issues and requests; create and manage provider scheduling templates and online schedule presence with leadership and practice managers, following Lifepoint guidelines.
• Provision system access for end users in alignment with regulatory and compliance requirements.
• Support single sign-on with the EMR vendor, HSC security, local IT, and users.
• Ensure users are assigned appropriate local clinical and billing roles and regularly audit those roles.
• Assist with vendor management of user access processes for EMR systems.
• Ensure service-level agreements are met, request documentation is stored appropriately, and termination requests are processed on time.
• Perform other duties and tasks as requested within the department’s purview.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED