Analyst, Clinical Adoption Ambulatory

Lifepoint Health • Raleigh, NC

8d • Remote

About The Position

The Clinical Adoption Analyst educates providers and other staff in Medical Group Services practices on documentation in the EHR, supporting workflows and compliance with quality and regulatory standards using training materials and guidelines developed by others. The role provides first-line support for issues and manages provider scheduling in accordance with Lifepoint scheduling guidelines. It supports ambulatory clinical systems and users through training, issue resolution, go-live assistance, system access administration, data imports, and coordination with vendors and local market leadership. The position is remote with travel and follows a Monday–Friday day schedule.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of relevant experience.
• At least 1 year of Athena experience.
• Ability to travel overnight up to 50% by land and/or air.
• Authorization to work in the United States without employer sponsorship.

Nice To Haves

• Medical Assistant certification preferred.

Responsibilities

• Train providers and clinical staff on Lifepoint standard use of the athena clinical system and communicate and resolve issues for clinicians, vendors, and team members.
• Provide first-point-of-contact support to clinicians using supported ambulatory systems to manage patient care.
• Review known issues, receive new issues from users, and communicate them to vendors, market leadership, Service Now, and others as needed.
• Develop proficiency with supported applications and understanding of clinical and business processes, practices, and workflows to train users effectively.
• Participate in training and work with end users and system vendors.
• Provide go-live support and ongoing training for end users and new employees.
• Coordinate training logistics, communications, supplies, materials, class scheduling, and registration.
• Participate in change management for fixes and enhancements, helping staff adopt new functionality and workflows and coordinating communications about system updates and changes.
• Conduct specialized training, including new employee orientation and mock-up activities, as assigned.
• Provide on-site support during peak initial go-lives, optimizations, and implementation of new functionality.
• Collaborate with project teams to populate and establish training environments.
• Serve as division liaison for new provider and department additions; assist local market leadership with gathering forms and submitting them timely for athena build.
• Serve as division liaison for data import requests; coordinate extracts, imports, and validation testing and review with vendors and local market leadership.
• Coordinate market campaigns, including regular campaign schedules and custom requests.
• Serve as the primary contact for scheduling issues and requests; work with leadership and practice managers to create and manage scheduling templates and providers’ online schedules in accordance with Lifepoint guidelines.
• Provision system access in compliance with regulatory and compliance requirements; support single sign-on coordination with the EMR vendor, HSC security, local IT, and users.
• Ensure users have appropriate clinical and billing roles and audit roles regularly.
• Assist with vendor management of EMR user-access processes; ensure SLAs are met, request documentation is stored, and termination requests are processed promptly.
• Perform other duties and tasks as requested within the department’s scope.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package and company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED