Analyst, Clinical Adoption Ambulatory

Lifepoint Health • Brentwood, TN

8d • Remote

About The Position

The Clinical Adoption Analyst educates providers and others in Medical Group Services practices on documentation within the EHR system. The role supports effective workflows and compliance with quality and regulatory standards using course materials and training guidelines developed by others. The analyst serves as a first-line support contact for system issues and manages provider scheduling according to Lifepoint scheduling guidelines.

The position trains providers and clinical staff on standard use of Lifepoint’s athena clinical system, supports clinicians using ambulatory systems to manage patient care, and helps resolve issues with clinicians, vendors, and team members. It provides go-live and ongoing end-user training, coordinates training logistics and communications, supports adoption of system changes, and collaborates with project teams and vendors. The analyst also serves as a division liaison for provider and department additions and data imports, coordinates market campaigns, manages provider scheduling templates and online schedules, and administers and audits user access and roles in accordance with regulatory and compliance requirements.

The role is remote with travel, including overnight travel of up to 50% by land and/or air. The schedule is days, Monday through Friday.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of relevant experience.
• At least 1 year of Athena experience is required.
• Authorization to work in the United States without employer sponsorship.
• Ability to travel overnight up to 50% by land and/or air.

Nice To Haves

• Medical Assistant certification preferred.

Responsibilities

• Train providers and clinical staff on Lifepoint standard use of the athena clinical system and communicate and resolve issues for clinicians, vendors, and team members.
• Assist clinicians as their first point of contact while they use supported ambulatory systems to manage patient care.
• Review known issues, receive new issues from users, and communicate them to vendors, market leadership, Service Now, and others as required.
• Demonstrate proficiency with supported applications and develop a strong understanding of clinical and business processes, practices, and workflows to train users effectively.
• Participate in training and work with end users and system vendors.
• Provide go-live support for providers and clinical staff, along with ongoing end-user and new-employee training.
• Coordinate training logistics, use training communication plans to publicize educational offerings, procure supplies and materials, and manage class scheduling and registration.
• Participate in change management for fixes and enhancements, help staff adopt new functionality and workflows, and coordinate and communicate system updates and changes.
• Conduct specialized training, such as new-employee orientation and mock-up training, as required or assigned by management.
• Provide on-site support during peak initial go-lives, optimizations, and deployments of new functionality.
• Collaborate with the project team to populate and establish training environments.
• Serve as division liaison for new provider and department additions; assist local market leadership with gathering forms and submitting them timely for athena build.
• Serve as division liaison for data import requests; coordinate extracts, timely imports, and validation testing and review with vendors and local market leadership.
• Coordinate campaigns for each market, including regular campaign schedules and custom requests.
• Serve as the primary contact for scheduling issues and requests; work with leadership and practice managers to create and manage scheduling templates and provider online schedules according to Lifepoint guidelines.
• Provision system access for end users in alignment with regulatory and compliance requirements and support single sign-on with the EMR vendor, HSC security, local IT, and users.
• Ensure users have appropriate local clinical and billing roles and audit those roles regularly.
• Assist with vendor management of user-access processes for EMR systems; ensure service-level agreements are met, request documentation is stored appropriately, and termination requests are processed promptly.
• Perform other duties and tasks requested within the department’s scope.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED