Clinical Support

Gateway Foundation•Lakeland, FL

About The Position

Clinical Support staff work in correctional behavioral healthcare, monitoring and observing clients to promote their safety and well-being and offering motivational support and guidance toward therapeutic goals. They report observations and contribute to treatment decisions related to therapy, discipline, and privileges. The role involves continuously supervising therapeutic and recreational activities, monitoring breaks and client movement, conducting rounds and census counts, and intervening when needed to manage inappropriate behavior. Staff also help clients follow Center rules and supervise work functions according to program policies, including scheduled lights-out and morning wake-up routines. Clinical Support staff help clients transition from incarceration to the community by serving as liaisons among clients, corrections, probation, parole, community-based services, and family members, and by identifying resources and support groups. The role includes collecting urine samples for laboratory screening, administering breathalyzers, reporting incidents and unusual behavior to treatment team members, and performing related office and technical duties as needed.

Requirements

High school diploma or GED, or one year of comparable work experience in a human services-related profession.
General knowledge of the physical, cognitive, and psychosocial functioning levels of the client population.
Ability to interact appropriately with clients, tailor interventions including de-escalation techniques, and communicate based on individual maturation.
Ability to walk or move about facilities for up to two hours at a time to monitor and interact with clients.
Ability to speak with others to exchange information and provide support.
Ability to proofread and check documents and files for accuracy regularly.
Ability to respond to telephones and pages and hear and detect alarms and unusual noises.

Responsibilities

Monitor and observe clients, promote their safety and well-being, and provide motivational support and guidance toward therapeutic goals.
Report client observations and contribute to treatment decisions concerning therapy, discipline, and privileges.
Continuously supervise therapeutic and recreational activities; monitor client break periods and movement; intervene as necessary to manage inappropriate behaviors; conduct rounds, tour grounds, and take census counts.
Guide and assist clients in complying with Center rules and regulations.
Supervise client work functions in accordance with program policies and initiate lights-out or morning wake-up routines according to established schedules.
Assist clients transitioning from incarceration to the community by serving as a liaison among clients, corrections, probation, parole, community-based services, and family members.
Identify resources, services, and support groups to facilitate client transitions.
Collect urine samples for laboratory screening and administer breathalyzers to detect alcohol use.
Monitor client behavior and report incidents and inappropriate or unusual behaviors to appropriate treatment team members.
Perform related office and technical duties as necessary and other duties as assigned.

Benefits

Medical, dental, and vision insurance for employees and dependents
Employee wellness program promoting health and fitness and offering cash-saving premiums
Employee assistance programs focused on mental health
403(b) retirement plan with 3% employer match
Short-term and long-term disability insurance, and life and AD&D insurance paid for by Alpharus
Flexible Spending Accounts for medical and dependent care
Public Service Loan Forgiveness (PSLF)
18 paid time-off days per year, with accrual rates increasing with years of service
9 paid company holidays
Training and development programs
Tuition reimbursement up to $5,250 per calendar year
eLearning access to online courses providing CEUs and job-related training
Formal and informal clinical supervision