Clinical Support

Gateway Foundation•Ocala, FL

1d•Onsite

About The Position

The Clinical Support Technician works at Marion Correctional Institution in Ocala, Florida, supporting clients’ treatment and daily activities in a correctional behavioral healthcare setting. The role helps maintain a consistent therapeutic environment, supports client engagement and progress, and contributes to treatment-team planning. The work schedule is Monday through Friday. Alpharus Health is a national nonprofit behavioral health provider that delivers substance use and mental health treatment. The organization describes its approach as person-centered and grounded in clinical expertise and evidence-based treatment.

Requirements

High school diploma or equivalency and two years of prior experience in the substance abuse field; or an associate degree or a bachelor's degree in an unrelated area of study from an accredited academic institution and one year of experience in counseling or chemical addictions; or a bachelor's degree from an accredited institution in any of the social sciences.
General knowledge of the physical, cognitive, and psychosocial functioning levels of the client population.
Ability to interact appropriately with clients, tailor interventions including de-escalation techniques, and communicate based on clients’ individual maturation levels.
Good interpersonal and communication skills to exchange information and interact with the treatment team and referral sources, and to provide clients with counseling support and motivation.
Ability to walk or move about facilities for up to two hours at a time to monitor and interact with clients.
Ability to speak with others to exchange information and provide support.
Ability to proofread and check documents and files for accuracy regularly.
Ability to respond to telephones and pages and hear and detect alarms and unusual noises.

Responsibilities

Supervise clients’ therapeutic and recreational activities and monitor break periods and movement; intervene to control or redirect inappropriate behaviors, make rounds, and take census counts.
Report and record client observations, incidents, unusual occurrences, missing residents, physical symptoms, and improvement or progress.
After completing required internal training, provide didactic sessions using designated curricula; may also present chemical dependency education and life skills classes.
Guide clients in complying with Center rules and regulations, initiate scheduled morning wake-up or evening meeting routines, and notify appropriate personnel of policy violations.
Maintain and update client records, including clinical hours, therapeutic treatments, activity or group participation, and job-readiness progress, in accordance with local, state, and federal contractual requirements.
Participate as a treatment-team member by providing input on treatment plans, discipline protocols, conflict intervention processes, and privileges.
Help maintain a consistent treatment setting and plan and coordinate client interaction events.
Perform related office and technical duties, including answering telephones, relaying messages, responding to inquiries about program services and policies, filing, photocopying, faxing, planning special events, assembling intake packets, participating in client activities to promote socialization, and overseeing client telephone calls.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance for employees and dependents.
Employee wellness program promoting health and fitness and offering cash-saving premiums.
Employee assistance programs focused on mental health.
403(b) retirement plan with a 3% employer match.
Short-term and long-term disability insurance and life and AD&D insurance paid for by Alpharus Health.
Flexible Spending Accounts for medical and dependent care.
Public Service Loan Forgiveness (PSLF).
18 paid time-off days per year, with accrual rates increasing with years of service.
9 paid company holidays.
Training and development programs.
Tuition reimbursement up to $5,250 per calendar year.
Access to online courses that provide CEUs and job-related training.
Formal and informal clinical supervision and guidance.