Clinical Support

Alpharus Health•Polk City, FL

6d•$43,056 - $51,537•Onsite

About The Position

The Clinical Support Technician works at Polk Correctional Institution in Polk City, Florida, supporting clients in a behavioral health treatment setting. The role supervises therapeutic and recreational activities, monitors client movement and breaks, makes rounds and census counts, intervenes in inappropriate behavior, and reports and documents observations, incidents, unusual occurrences, missing residents, physical symptoms, and client progress. After completing required internal training, the technician may lead curriculum-based didactic sessions, including chemical dependency education and life-skills classes. The technician helps clients follow center rules and schedules, maintains and updates client records in line with contractual requirements, and contributes to treatment-team discussions and activities. The position also includes office and technical duties such as answering phones, relaying messages, filing, preparing intake packets, and supporting client activities. The schedule is Monday through Friday, either 7:30 a.m.–4:30 p.m. or, for residential staff, 7:15 a.m.–4:15 p.m., with one-hour lunches.

Requirements

High school diploma or equivalency and two years of prior experience in the substance abuse field; or an associate’s degree or a bachelor’s degree in an unrelated area from an accredited academic institution and one year of experience in counseling or chemical addictions; or a bachelor’s degree from an accredited institution in any of the social sciences.
General knowledge of the physical, cognitive, and psychosocial functioning of the client population.
Ability to interact appropriately with clients, tailor interventions including de-escalation techniques, and communicate based on individual maturation levels.
Good interpersonal and communication skills to exchange information and interact with the treatment team and referral sources, and to provide clients with counseling support and motivation.
Ability to walk or move about facilities for up to two hours at a time to monitor and interact with clients.
Ability to speak with others to exchange information and provide support.
Ability to proofread and check documents and files for accuracy regularly.
Ability to respond to telephones and pages and hear and detect alarms and unusual noises.

Responsibilities

Supervise clients’ therapeutic and recreational activities and monitor break periods and movement.
Intervene to control or redirect inappropriate behaviors; make rounds and take census counts.
Report and record client observations, incidents, unusual occurrences, missing residents, physical symptoms, and client progress.
After required internal training, provide didactic sessions using designated curricula and may present chemical dependency education and life-skills classes.
Guide and assist clients in complying with center rules and regulations, and notify appropriate personnel of noncompliance.
Initiate evening meetings or morning wake-up routines according to established schedules.
Maintain and update client records, including clinical hours, therapeutic treatments, activity or group participation, and job-readiness progress, in accordance with local, state, and federal contractual requirements.
Serve as a member of the treatment team, providing input on treatment plans, discipline protocols, conflict intervention, and privileges.
Help maintain a consistent treatment setting and plan and coordinate client interaction events.
Perform related office and technical duties, including answering phones, relaying messages, responding to inquiries, filing, photocopying, faxing, planning events, and assembling intake packets.
Participate in client activities to promote socialization and oversee client telephone calls.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance for employees and dependents.
Employee wellness program promoting health and fitness and offering cash-saving premiums.
Employee assistance programs focused on mental health.
403(b) retirement plan with 3% employer match.
Short-term and long-term disability insurance, life insurance, and AD&D insurance paid for by Alpharus.
Flexible spending accounts for medical and dependent care.
Public Service Loan Forgiveness (PSLF).
18 paid time-off days per year, with accrual rates increasing with years of service.
9 paid company holidays.
Training and development programs.
Tuition reimbursement up to $5,250 per calendar year.
eLearning access to online courses providing CEUs and job-related training.
Formal and informal clinical supervision.