Clinical Support Tech 2
About The Position
The Clinical Support Tech 2 role at the University of Rochester is responsible for ensuring the appropriate labeling and timely delivery of lab specimens within the hospital. This position also involves investigating missing or inappropriately labeled specimens, answering phones, greeting patients, and reporting results to physicians and nursing staff. Additionally, the role provides coverage for general administrative duties such as filing and mail delivery as needed. The University of Rochester is committed to fostering an inclusive and welcoming culture, advancing its mission to Learn, Discover, Heal, Create, and Make the World Ever Better. This commitment extends to non-discrimination based on various protected characteristics.
Requirements
- High School diploma and 1 year of related experience required
- Familiarity with medical terminology preferred
Nice To Haves
- 2 years of college education leading to an Associate degree preferred
- Or equivalent combination of education and experience
Responsibilities
- Ensures the appropriate labeling and timely delivery of lab specimens to the correct department within the hospital.
- Investigates missing and/or inappropriately labeled specimens.
- Answers phones, greets patients, and reports results to physicians and nursing staff.
- Provides coverage for general administrative duties, such as filing and mail delivery as needed.
- Accessions specimens into computer system.
- Enters patient and billing information into the Omega computer system for outpatient specimens.
- Triages specimen processing according to grossing priority.
- Resolves specimen discrepancies in a timely manner, including contacting physicians and physician offices for information.
- Cleans and stocks the gross room, including running the dishwasher and stocking the gross stations.
- Supplies the gross room with liquid nitrogen.
- Provides the gross room personnel with supplies necessary to perform ancillary studies.
- Maintains awareness of when such studies are required.
- Monitors refrigerator/freezer temperatures.
- Disposes of 'red bag trash' from gross room.
- Performs daily maintenance of frozen section area, including changing staining solutions, taking temperatures of refrigerator and cryostats, stocking supplies, cleaning work area, and scheduled vacuuming of cryostats.
- Completes the corresponding documentation of procedures on the Frozen Section Room QA sheet.
- Other duties as assigned.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
