Clinical Support Representative - Amarillo / Lubbock

ZOLL Medical Corporation•Lubbock, TX

1d•$85,000 - $105,000•Onsite

About The Position

The Clinical Support Representative is a field-based clinical representative in ZOLL’s Sales group, supporting customers and administrative processes within an assigned territory. The role provides education, streamlines medical order processing, supports revenue recognition through exception management and local payor knowledge, and collaborates closely with Territory Manager(s) to help achieve market-penetration goals. The representative follows Regional Management’s direction and works independently while maintaining close communication with colleagues and customers. The position involves daily work in hospitals, doctors’ offices, and other medical establishments in the assigned territory, with approximately 80% travel within a defined geography. Occasional atypical hours, including evenings and weekends, may be required based on business needs.

Requirements

Associate’s degree or at least 5 years of relevant internal ZOLL experience.
At least 3 years of hospital, heart-failure, or nursing experience.
Clinical experience navigating hospital workflows, collecting documentation, and interacting competently and confidently with providers and patients.
Ability to influence clinical decision-making through presentation and discussion of clinical data.
Ability to plan proactively and work independently and autonomously while collaborating and communicating closely with others.
High sense of urgency and flexibility.
Strong organizational skills and ability to multitask.
Problem-solving mindset and accountability for tasks from beginning to end.
Effective team player who can also work independently and is self-motivated.

Nice To Haves

Cardiology clinical acumen.
Proficient working knowledge of Microsoft Office, including Power BI, Excel, Word, and Outlook.
Working knowledge of customer relationship management systems such as Salesforce.com and Dynamics.

Responsibilities

Educate ZOLL customers and staff about Medical Order requirements, including partnership with the MORe Team.
Identify EMR/HL7 order opportunities and key stakeholders in accounts, and work with Territory Managers to develop EMR/HL7 champions.
Partner with HSD on Medical Order process automation.
Use clinical acumen and knowledge of ZOLL medical devices to prioritize patient care plans, transitions of care, reorder documentation, and potential end-of-use situations, and advise providers or staff on the appropriate path forward.
Manage territory exceptions to reduce DTC and Aging Exceptions.
Develop expertise in the local payor landscape to increase paying authorization percentages.
Reduce zero revenue by managing TOC and PEI in the defined territory.
Identify key hospital and office contacts for ZPM education, promote ZPM’s clinical value and utilization, and partner with Territory Managers on ZPM data reviews for quarterly account business reviews.
Manage ancillary ZPM and customer-service needs for HFMS/HST and serve as a regional and area resource for ZPM training.
Represent ZOLL consistently with customers in the defined territory.
Partner with Territory Managers on daily medical order processing and servicing so they can focus on selling opportunities.
Provide support and educational activities in the territory when the Territory Manager is on PTO or the territory is vacant.
Lead local tradeshows and account educational opportunities.
Provide ZOLL product presentations and resources for account staff onboarding programs.
Work with the marketing department on local save awareness through social and local media outlets in the assigned territory.
Serve as a TOZA contact.
Own and develop key director-level hospital staff relationships, including Case Management, Quality, Cath Lab, and Risk.