Clinical Support Representative

STERIS Corporation•Bethesda, MD

7d•$70,000 - $85,000

About The Position

As a Clinical Support Representative at STERIS, you will assist Account Managers by supporting customer-facing activities for the Procedural Capital product line. You will deliver value-added services that differentiate STERIS from its competitors, including equipment audits, EEP program utilization and support, and customer in-services. You will also support the after-sale process through delivery inventory, post-order submittal sign-off, and in-servicing so customers can use equipment safely and effectively. The territory covers all of Maryland and extends west to Columbus, Ohio. The ideal candidate will reside in Bethesda, Maryland, or the surrounding area for convenient access throughout the territory.

Requirements

At least 2 years of successful medical device sales or hospital sales experience.
Ability to travel overnight up to 40%.
Ability to comply with hospital/customer credentialing requirements.

Nice To Haves

Bachelor’s degree.
2 years of experience in Operating Room Integration or Sterile Processing Department.
Experience supporting Clinical Engineering or hospital IT functions.
Experience in B2B sales.
Experience in audio visual communications.

Responsibilities

Assist Account Managers with customer-facing activities, including project and installation support within the territory.
Maintain working knowledge of STERIS products and services, including their clinical applications, functions, features, and benefits, and position them as customer solutions.
Understand and present technical literature in relation to customer needs.
Provide customer support during initial equipment and service use, including onsite support and video integration startup.
Act as a liaison between Service and Sales during installations.
Support the after-sale process, including post-order submittal, OAI, planning sheet sign-off, and in-servicing.
Develop and maintain relationships with customers in the OR, ICU and other critical care areas, ED, MM, Biomed, SPD, Infection Prevention, Risk Management, nursing, and among surgeons and physicians.
Maintain knowledge of account history, contacts, and current and long-term purchase plans for designated products.
Identify business opportunities and trends and communicate them to the appropriate team member.
Record customer feedback and complaint information through appropriate quality processes and channels.
Collaborate with internal counterparts in clinical areas, the healthcare design team, corporate accounts, sales, and home office support teams.