Patient Access Representative - Clinical Support

PeaceHealth • Springfield, OR

2d • Onsite

About The Position

PeaceHealth is hiring a Patient Access Representative - Clinical Support for a full-time, 1.00 FTE, day position. The role coordinates activities involving scheduling, insurance verification, and pre-certification, and serves as a clinical liaison to physician practices and pre-visit services. The position is represented by a collective bargaining agreement. The listed salary range is $23.16–$31.26; the hiring rate depends on factors including education, training, work experience, applicable collective bargaining agreement terms, and seniority.

The representative registers patients, collects payments, verifies insurance coverage, and ensures required authorizations and referrals are in place before arrival. The role also responds to customer inquiries, supports departmental coverage, manages appointment schedules and reminders, and may transport patients. Work is predominantly in an office environment and involves regular computer and office-equipment use.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience.
• Demonstrated knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.
• Ability to manage conflict effectively and professionally.
• Excellent time-management skills, with emphasis on meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Medical terminology and CPT/ICD-10 coding knowledge.
• Knowledge of insurance processes and regulations.
• For Care Delivery Area and Outpatient Clinics, a strong customer-service background may be considered in lieu of medical office or related experience.

Responsibilities

• Pre-register and register patients, ensuring demographic and financial information is accurate.
• Collect patient balances, copayments, coinsurance, and other payments.
• Verify insurance coverage and ensure insurance requirements are met; obtain prior authorizations and referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and calling referrals.
• May transport patients using an escort or wheeled transport equipment.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED