Patient Access Representative - Clinical Support

PeaceHealth • Springfield, OR

2d

About The Position

PeaceHealth is hiring a Patient Access Representative - Clinical Support for a full-time, 1.00 FTE day position. The role coordinates activities among scheduling, insurance verification, and pre-certification, and serves as a clinical liaison with physician practices interacting with pre-visit services. The salary range is $23.16–$31.26; the hiring rate depends on factors including education, training, work experience, applicable collective bargaining agreement terms, and seniority.

The representative supports patient access by registering patients, collecting payments, confirming insurance coverage and requirements, and arranging authorizations or referrals before arrival. The role also responds to customer inquiries, supports departmental coverage, manages appointment schedules and reminders, and may transport patients. The position is predominantly office-based and sedentary, with frequent computer and office equipment use.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical office or related customer service experience; for Care Delivery and Outpatient Clinics, a strong customer service background may be considered instead.
• Ability to manage conflict effectively and professionally.
• Excellent time management skills, with an emphasis on meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.

Responsibilities

• Coordinate activities between scheduling, insurance verification, and pre-certification.
• Act as a clinical liaison with physician practices interacting with pre-visit services.
• Pre-register and register patients, ensuring demographic and financial data are accurate.
• Register patients using methods that may vary by location, including a mobile cart.
• Collect patient balances, co-payments, co-insurance, and other payments.
• Verify coverage, ensure insurance requirements are met, and obtain prior authorizations and referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and calling referrals.
• May transport patients using escort or wheeled transport equipment.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded employee assistance program and mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED