Clinical Service Representative II (Support Staff)

University of Florida • Gainesville, FL

9d • Onsite

About The Position

The Student Health Care Center (SHCC) at the University of Florida is seeking a Clinical Service Representative II to help students access healthcare services. The role collaborates with students, medical providers, University departments, administrative support staff, and nursing staff to support clinic operations. Duties include scheduling appointments and procedures, supporting patient check-in and check-out, answering and triaging phone calls, verifying patient and insurance information, and assisting with student program clearances.

The position also processes mail, helps order and maintain office supplies, manages patient in-basket pools and backend worklists, and coordinates patient outreach and follow-up. The employee may provide coverage in other medical team areas and perform other duties in support of the department’s mission.

The position is based at the Student Health Care Center on the University of Florida campus. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. (8:00 a.m. to 4:30 p.m. during summer and break weeks), with Sunday clinic hours during fall and spring terms from 9:00 a.m. to 1:00 p.m. The role is 40 hours per week; hours and days may vary according to SHCC needs.

The SHCC provides primary care, sports medicine, urgent care, gynecology, psychiatry, allergy and immunization services, travel medicine, radiology, pharmacy, laboratory services, and physical therapy. It is accredited by the AAAHC and is located in a WELL-certified building on campus.

Requirements

• High school diploma or equivalent.
• Two years of relevant office experience; appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Nice To Haves

• Experience with word-processing programs and other computer software applications.
• Experience with computer-generated appointment systems and electronic health records (EHR).
• Knowledge of word-processing programs and other computer software applications.
• Knowledge of computer-generated appointment systems and electronic health records.
• Working knowledge of SHCC functions, policies, and confidentiality procedures.
• Ability to work independently.
• Ability to organize and maintain patient records.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively, both verbally and in writing.
• Ability to evaluate problems and implement solutions.
• Ability to compile and analyze data for administrative decisions.

Responsibilities

• Schedule patient appointments, tests, and procedures in person, by telephone, and through MyChart inquiries.
• Review and update patient account details and enter and verify insurance information.
• Triage incoming calls, forward calls, and refer medical questions or requests for advice to appropriate clinical staff.
• Work with students whose needs may be difficult to assess during initial contact.
• Greet patients and visitors professionally and provide a welcoming point of entry and exit.
• Collect health histories, physical forms, consent forms, identification and insurance card copies, and other required documentation during check-in and check-out.
• Verify student status and eligibility for services and select the appropriate guarantor for appointments.
• Review paper documents and place them in the appropriate Medical Records folder for scanning, indexing, and maintenance of electronic medical records.
• Process incoming mail, coordinate office supply orders, and help maintain adequate inventory in the support area.
• Manage in-basket pools and troubleshoot patient care issues, serving as a liaison among students, clinical staff, and external departments for scheduling needs.
• Monitor assigned backend worklists, including patient outreach and follow-up, scheduling activities, special scheduling requests, and other patient contact initiatives.
• Provide coverage in other medical team areas as necessary.
• Perform other duties as required to support the department’s mission.

Benefits

• Healthcare package
• Vacation leave: 6.769 hours biweekly, or 22 days annually, for full-time TEAMS employees.
• Sick leave: 4 hours biweekly, or 13 days annually, for full-time TEAMS employees.
• Eleven paid holidays each year.
• Retirement planning.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED