Clinical Service Representative II (Support Staff)

University of Florida • Gainesville, FL

11d • $19 - $19 • Onsite

About The Position

The Student Health Care Center (SHCC) at the University of Florida is seeking a Clinical Service Representative II to support students, medical providers, and clinic operations. The role helps students access healthcare services by scheduling appointments, facilitating efficient check-in and check-out, answering and triaging phone calls, coordinating student program clearances with University departments, and working with administrative support and nursing staff.

The position also reviews and updates patient account details, enters and verifies insurance, collects required forms and identification, verifies student eligibility, organizes documents for electronic medical records, processes mail, coordinates office supply inventory, manages in-basket pools and worklists, and supports patient outreach and follow-up. The representative may provide coverage in other medical team areas and perform other duties supporting the department's mission.

The position is based at the Student Health Care Center on campus. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. (8:00 a.m. to 4:30 p.m. during summer and break weeks), with Sunday clinic coverage during fall and spring terms from 9:00 a.m. to 1:00 p.m. Hours and days may vary according to SHCC needs. The position is 40 hours per week.

Requirements

• High school diploma or equivalent.
• Two years of relevant office experience; appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Nice To Haves

• Experience with word processing programs and other computer software applications.
• Experience with computer-generated appointment systems and electronic health records.
• Knowledge of word processing programs and other computer software applications.
• Knowledge of computer-generated appointment systems and electronic health records.
• Working knowledge of SHCC functions, policies, and confidentiality procedures.
• Ability to work independently.
• Ability to organize and maintain patient records.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively, verbally and in writing.
• Ability to evaluate problems and implement solutions.
• Ability to compile and analyze data for administrative decisions.

Responsibilities

• Schedule patient appointments, tests, and procedures in person, by telephone, and through MyChart inquiries.
• Review and update patient account details, and enter and verify insurance information.
• Triage incoming clinic calls, forward calls, and refer medical questions or advice requests to appropriate clinical staff.
• Work effectively with students whose needs may be difficult to assess during initial contact.
• Greet patients and visitors professionally and provide a patient-friendly point of entry and exit.
• Collect health history, physical forms, consent forms, identification and insurance card copies, and other required documentation during check-in and check-out.
• Verify student status and eligibility for services and select the appropriate guarantor for appointments.
• Review paper documents and place them in the appropriate Medical Records folder for scanning, indexing, and electronic medical record maintenance.
• Process incoming mail, coordinate office supply orders, and help maintain inventory in the support area.
• Manage in-basket pools and troubleshoot patient care issues, liaising among students, clinical staff, and external departments for scheduling needs.
• Monitor and manage assigned backend worklists, including patient outreach, follow-up and scheduling, special scheduling requests, and other patient contact initiatives.
• Provide coverage in other medical team areas as necessary and perform other duties required to support the department.

Benefits

• Healthcare package
• Generous leave policies
• Retirement planning
• Professional development opportunities
• Vacation leave accrual of 6.769 hours biweekly (22 days annually) for full-time TEAMS employees
• Sick leave accrual of 4 hours biweekly (13 days annually) for full-time TEAMS employees
• Eleven paid holidays each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED