Clinical Specialist | Urology - Sacral Neuromodulation | Denver, CO

Boston Scientific • Denver, CO

3d

About The Position

The Clinical Specialist supports the Area in meeting sales and patient-service objectives by providing technical, educational, operational, and sales support for Axonics sacral neuromodulation products and therapies. The role works with customers and patients to provide clinical support, education, troubleshooting, follow-up, and high-quality service. It partners with Area Directors and Territory Managers to understand market dynamics, customer needs, and opportunities to grow sales and patient value.

The position includes clinical support in surgeries, hospitals, and clinics; customer and patient relationship management; patient-care documentation and communications through the Axonics Patient Care Management (PCM) system; inventory management; sales-growth and education activities; and reporting on customer needs and market developments. The specialist also assists with training new employees, maintains hospital credentials, completes assigned training, and manages expenses under company policy.

Travel may reach 50%, including overnight travel in and out of the market. Work hours support case coverage and may vary from week to week. Some patient calls may occur after hours and on weekends.

Requirements

• High school diploma.
• Willingness to travel regionally to support clinical needs.
• Confidence and professionalism in high-stakes clinical environments, including operating rooms and clinics.
• Up to 50% travel, including some overnight travel in and out of the market.
• Ability to work hours that support case coverage and may vary from week to week.
• Some patient calls may be required after hours and on weekends.

Nice To Haves

• Bachelor’s degree preferred.
• At least 3 years of clinical experience in the medical device industry, or at least 5 years of clinical experience in urology as a registered nurse.
• A proven track record as a highly motivated, target-driven professional.
• Excellent communication and negotiation skills.
• Prioritization, time-management, and organizational skills.
• Ability to create and deliver presentations tailored to audience needs.
• Relationship-management skills and openness to feedback.

Responsibilities

• Establish, develop, and maintain positive business relationships with customers and patients.
• Provide clinical support during surgeries and provide troubleshooting and follow-up in hospitals and clinics.
• Use clinical expertise and market and product knowledge to advance growth opportunities.
• Provide exceptional customer service.
• Educate customer staff on technical matters relating to Axonics products and therapies.
• Complete patient-care documentation in the Axonics Patient Care Management (PCM) system and make and receive patient calls and texts through that system.
• Partner with Area Directors and Territory Managers to understand market dynamics, local customer needs, and the value Axonics products and solutions offer patients.
• Contribute to quarterly goals for Area and national initiatives.
• Assist with education and training of new employees.
• Manage inventory for case coverage and trunk stock.
• Resolve customer problems and complaints to maximize satisfaction.
• Coordinate sales and marketing efforts with team members and other departments.
• Visit accounts regularly to replenish literature and establish and maintain relationships with office staff.
• Work with Territory Managers to drive sales growth in target accounts and key areas.
• Participate in territory sales-growth activities, including customer lunch-and-learns, community education sessions, Advanced Practitioner seminars, quarterly business reviews, and other approved activities.
• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends and maintain clinical, market, and product knowledge.
• Complete assigned training in a timely manner and continuously improve through feedback.
• Manage personal expenses according to company policy and report monthly in Concur.
• Maintain proper credentials for hospital systems in the area.

Benefits

• Core and optional benefits are offered; details are available at www.bscbenefitsconnect.com.
• Variable compensation governed by the Sales Incentive Compensation Plan, including certain annual non-discretionary incentives based on predetermined objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED