Clinical Specialist | Urology - Sacral Neuromodulation | Seattle, WA
About The Position
Boston Scientific is seeking a driven, reliable, and experienced Clinical Specialist to support the Seattle-area team in meeting sales and patient-service objectives. The role provides technical, educational, operational, and sales support, helping deliver reliable, high-quality products and services and meet customer and patient expectations. The specialist supports sacral neuromodulation products and therapies in clinical settings, including surgeries, hospitals, and clinics. The role requires up to 50% regional travel, including some overnight travel in and out of the market. Work hours support clinical case coverage and may vary from week to week; some patient calls may occur after hours and on weekends.
Requirements
- High school diploma.
- Willingness to travel regionally to support clinical needs.
- Confidence and professionalism in high-stakes clinical environments, including operating rooms and clinics.
Nice To Haves
- Bachelor’s degree.
- At least 3 years of clinical experience in the medical device industry, or at least 5 years of clinical experience in urology as a registered nurse.
- A proven track record of being highly motivated and target-driven.
- Excellent communication and negotiation skills.
- Prioritization, time-management, and organizational skills.
- Ability to create and deliver presentations tailored to audience needs.
- Relationship-management skills and openness to feedback.
Responsibilities
- Establish, develop, and maintain positive business relationships with customers and patients.
- Provide clinical support during surgeries, troubleshooting, and follow-ups in hospitals and clinics.
- Use clinical expertise and market and product knowledge to advance growth opportunities.
- Provide exceptional customer service.
- Educate customer staff on technical matters relating to Axonics products and therapies.
- Complete patient-care documentation in the Axonics Patient Care Management (PCM) system.
- Make and receive patient calls and texts through the Axonics PCM system, including some after-hours and weekend calls.
- Partner with the Area Director and Territory Managers to understand market dynamics, local customer needs, and the value of Axonics products and solutions to patients.
- Contribute to quarterly goals associated with initiatives at the area or national level.
- Assist with education and training of new employees.
- Manage inventory provided for case coverage and trunk stock.
- Expedite resolution of customer problems and complaints to maximize satisfaction.
- Coordinate sales and marketing efforts with team members and other departments.
- Visit accounts regularly to replenish literature and maintain relationships with office staff.
- Work with Territory Managers to drive sales growth in target accounts and key areas.
- Participate in territory sales-growth activities, including customer lunch-and-learns, community education sessions, Advanced Practitioner seminars, quarterly business reviews, and other approved activities.
- Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends.
- Maintain a high level of clinical, market, and product knowledge.
- Complete assigned training in a timely manner and continuously improve through feedback.
- Manage personal expenses according to company policy and submit monthly reports in Concur.
- Maintain proper credentials for hospital systems in the area.
Benefits
- Core and optional benefits are offered; details are available at www.bscbenefitsconnect.com.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
