Clinical Specialist| Urology - Sacral Neuromodulation | West Palm Beach, FL

Boston Scientific • West Palm Beach, FL

3d

About The Position

Boston Scientific is seeking a driven, reliable, and experienced Clinical Specialist to support the West Palm Beach area in meeting sales and patient service objectives. The role provides technical, educational, operational, and sales support for Axonics sacral neuromodulation products and therapies, with a focus on reliability, product quality, and meeting patient and customer expectations.

The Clinical Specialist provides clinical support during surgeries and in hospitals and clinics, including troubleshooting and follow-up. The role partners with Area Directors and Territory Managers to understand market dynamics, customer needs, and product value, and contributes to area and national initiatives and sales growth. The position includes up to 50% regional travel, including some overnight travel in and out of market. Work hours support case coverage and may vary week to week; some patient calls may occur after hours and on weekends.

Requirements

• High school diploma; a bachelor's degree is highly preferred.
• Willingness to travel regionally to support clinical needs.
• Confidence and professionalism in high-stakes clinical environments, including operating rooms and clinics.

Nice To Haves

• Bachelor's degree preferred.
• At least 3 years of clinical experience in the medical device industry, or at least 5 years of clinical experience in urology as a registered nurse.
• Highly motivated and target-driven, with a proven track record.
• Excellent communication and negotiation skills.
• Prioritization, time-management, and organizational skills.
• Ability to create and deliver presentations tailored to audience needs.
• Relationship-management skills and openness to feedback.

Responsibilities

• Establish, develop, and maintain positive business relationships with customers and patients.
• Provide clinical support in surgeries, troubleshooting, and follow-ups in hospitals and clinics.
• Use clinical expertise, market knowledge, and product knowledge to advance growth opportunities.
• Provide exceptional customer service to all customers.
• Educate customer staff on technical matters relating to Axonics products and therapies.
• Complete patient care documentation in the Axonics Patient Care Management (PCM) system.
• Make and receive patient calls and texts through the Axonics PCM system, including some after-hours and weekend calls.
• Partner with the Area Director and Territory Managers to learn market dynamics and local customer motivations and needs, and understand the value Axonics products and solutions offer patients.
• Contribute to quarterly goals associated with specific area and/or national initiatives.
• Assist with education and training of new employees.
• Manage inventory provided for case coverage and trunk stock.
• Expedite resolution of customer problems and complaints to maximize satisfaction.
• Coordinate sales and marketing efforts with team members and other departments.
• Visit accounts regularly to replenish literature and establish and maintain relationships with office staff.
• Work closely with Territory Managers to drive sales growth in target accounts and key areas.
• Participate in territory sales-growth activities, including customer lunch-and-learns, community education sessions, Advanced Practitioner seminars, quarterly business reviews, and other approved activities.
• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends, and maintain a high level of clinical, market, and product knowledge.
• Complete assigned training in a timely manner and continuously improve through feedback.
• Manage personal expenses in accordance with company policy and report monthly in Concur.
• Maintain proper credentials for hospital systems in the area.

Benefits

• Core and optional benefits are offered; details are available at www.bscbenefitsconnect.com.
• Variable compensation under the Sales Incentive Compensation Plan, including certain annual non-discretionary incentives based on predetermined objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED