Clinical Specialist - Oncology & Infusion Care - Charlotte/Raleigh, NC or Washington D.C.
About The Position
The Clinical Specialist executes the Medication Delivery Solutions (MDS) clinical business strategy, with a focus on the Oncology and Hazardous Drug Safety (HDS) product portfolios. The role differentiates products through clinical programs, recommendations based on best practices, improved clinical outcomes, process enhancements, and customer education. The specialist supports conversion management, product implementation, training, and retention across inpatient and outpatient infusion settings, drawing on infusion expertise and clinical credentials to support customers and the sales team. The role works with regional sales colleagues and customer nursing and pharmacy teams from pre-sale through post-conversion. It includes customer visits, clinical education and follow-up, assessments, support for infusion setups and port access recommendations, participation in trade shows, and contribution to sales-team clinical knowledge and program development. The position requires regional, area, and national travel as needed, with travel of up to 90%.
Requirements
- Registered Nurse; a bachelor’s degree is required, with a BSN preferred.
- 3–5 years of experience working in infusion areas, including safe handling and administration of hazardous drugs in a hospital or outpatient infusion area.
- Demonstrated understanding of Oncology Nursing Standards.
- 3–5 years of experience educating others.
- Knowledge of hazardous drug use across healthcare settings.
- Basic digital literacy, including Microsoft Word, Excel, PowerPoint, and Outlook.
- Ability to travel up to 90% to meet regional, area, and national needs.
- Ability to collaborate effectively within teams and engage with people at all levels, internally and externally.
- Strong problem-solving abilities.
- Ability to present information using adult learning principles.
- Excellent verbal and written communication skills.
- Strong organizational skills and understanding of the importance of thorough documentation.
- Follow company policies and procedures.
Nice To Haves
- Exposure to and awareness of USP 797 and USP 800.
- Bachelor of Science in Nursing (BSN).
Responsibilities
- Provide initial education and training to customers on the HDS portfolio in inpatient and outpatient infusion settings, including support for gravity infusion setups and port access recommendations.
- Provide follow-up support to nursing and pharmacy teams to help retain existing business.
- Visit key customer accounts to support retention and identify growth opportunities.
- Provide subject matter expertise and clinical support throughout the sales process.
- Support conversion management, product implementation, and training using standardized methodologies.
- Facilitate customer training classes for conversion or retention at key customers.
- Collaborate with the regional team to support customer engagements from pre-sale through post-conversion.
- Develop relationships with end users and provide product in-servicing and clinical education, including routine follow-up at customer locations as needed.
- Conduct regional training for contractual nursing support as needed.
- Conduct assessments supporting Oncology sales bags and educate customers on the HDS portfolio.
- Work with the Area Sales Manager to schedule activities that produce the greatest return on investment.
- Support regional conversion-management strategy sessions and share best practices with the Platform, ASMs, AEs, and DNAs.
- Support training activities that build clinical acumen in Pharmacy teams, including new hires and experienced sales consultants.
- Understand and demonstrate the use of approved clinical studies.
- Complete vital documentation for customer complaints as needed.
- Report activities and updates in Salesforce.com.
- Participate in trade shows to promote the MDS portfolio.
- Manage responsibilities within the allocated travel and expense budget.
- Provide monthly updates to the Area Sales Manager on regional training and support activities.
- Maintain open and effective communication with internal and external customers.
- Follow corporate and external policies, including PharmaCode and AvaMed.
- Travel as necessary based on account assignments, with a focus on designated areas and regional, area, and national needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
