Clinical Specialist CRM - Charlotte, NC

Medtronic•Charlotte, NC

2d•$72,000 - $90,000•Onsite

About The Position

The Clinical Specialist CRM provides technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer service objectives. The role supports the Charlotte and surrounding-area territory, requires residence within the assigned area, and involves regular travel to customer accounts. Clinical Specialists must be available to support urgent customer needs and provide weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver's license, active auto insurance, and a driving record that meets company standards are required. The position supports CRM therapies and devices, including advanced pacing, defibrillation, and remote monitoring solutions. It involves working with physicians, hospital and office personnel, and field team members to support product use, patient care, and customer outcomes. The role requires extensive travel within the assigned territory, frequent independent driving, and performance of the physical and clinical-environment demands described in the posting. The required experience varies by education: a high school diploma plus at least six years, an associate degree plus at least four years, or a bachelor's degree plus at least two years of work experience in healthcare, field sales, or work involving complex mathematics, mechanical concepts, science, or computing. The position offers a U.S. base salary range of $72,000 to $90,000 and is eligible for a Sales Incentive Plan. Medtronic describes its benefits as including health and other insurance, retirement plans, paid time off, paid holidays, tuition assistance or reimbursement, and additional programs, subject to employee eligibility and plan terms.

Requirements

High school diploma and at least 6 years of qualifying work experience, or associate degree and at least 4 years, or bachelor's degree and at least 2 years.
Qualifying experience must be in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
Reside within the assigned Charlotte-area territory.
Valid driver's license, active auto insurance, and a driving record meeting company standards.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Ability to meet the physical demands described in the posting, including lifting up to 40 pounds and standing or walking for extended periods.
Ability to work in clinical environments involving eye protection, infectious disease and radiation exposure, and extended wear of 7–9 pounds of lead.
For roles below Principal level, possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

Bachelor's degree in nursing, life sciences, or biomedical engineering.
At least 2 years in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
Thorough working knowledge of medical terminology and the medical device industry.
Expertise with Microsoft tools and other applications such as Salesforce.com.
Ability to meet vendor credentialing requirements.
Ability to coordinate or participate in numerous tasks and projects in a fast-paced environment, in an organized manner and while meeting deadlines.

Responsibilities

Provide technical support for CRM devices and therapies by performing system checks and interrogations, supporting implants, troubleshooting issues, and applying knowledge from CRM field training.
Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
Support the onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
Stay current on new CRM products, therapies, solutions, and patient management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving (approximately 80% of the time).
Perform physical job requirements, including frequent two-handed lifting of up to 40 pounds, sitting, standing, and walking for eight or more hours per day, and regularly bending, stooping, squatting, and maintaining balance.
Work effectively in clinical environments with eye protection, exposure to infectious disease and radiation, and wearing 7–9 pounds of lead for extended periods; use computers and mobile devices and maintain the vision capabilities needed for patient care and field-based work.
Provide support for urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance or reimbursement
Simple Steps global well-being program
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
Sales Incentive Plan