Clinical Specialist CRM - Charlotte, NC

Medtronic•Charlotte, NC

About The Position

Provide technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer service objectives. The role supports the Charlotte and surrounding-area territory. Candidates must reside within the assigned area and travel regularly to customer accounts. Clinical Specialists must be available for urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver’s license, active auto insurance, and a driving record meeting company standards are required. The CRM portfolio includes pacing, defibrillation, and remote-monitoring therapies and solutions. The position supports CRM devices and therapies through technical assistance, customer education, operational coordination, and collaboration with sales leadership and field partners. Extensive territory travel is required, including frequent independent driving, approximately 80% of the time. The role involves physical work, including frequent two-handed lifting of up to 40 pounds, sitting, standing, and walking for 8 or more hours per day, and regularly bending, stooping, squatting, and maintaining balance. Work takes place in clinical environments and may involve eye protection, infectious disease, radiation, and wearing 7–9 pounds of lead for extended periods. The employee also uses computers and mobile devices and must have the vision capabilities necessary to support patient care and field responsibilities.

Requirements

High school diploma and at least 6 years of work experience; or an associate degree and at least 4 years of work experience; or a bachelor’s degree and at least 2 years of work experience.
Qualifying work experience must be in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
Reside within the assigned Charlotte-area territory and travel regularly to customer accounts.
Be available to support urgent customer needs and provide weekend, holiday, and occasional after-hours coverage as business needs require.
Have a valid driver’s license, active auto insurance, and a driving record that meets company standards.
Meet the physical demands of the position, including frequent two-handed lifting of up to 40 pounds, extended periods of sitting, standing, or walking, and regular bending, stooping, squatting, and balancing.
Work in clinical environments with possible exposure to eye protection requirements, infectious disease, and radiation, and wear 7–9 pounds of lead for extended periods.
Maintain the vision capabilities needed to support patient care and field-based responsibilities.
For baccalaureate degrees earned outside the United States, hold a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

Bachelor’s degree in nursing, life sciences, or biomedical engineering.
At least 2 years of experience in a cath lab, EP lab, hospital, or clinic with cardiology knowledge.
Thorough working knowledge of medical terminology and the medical device industry.
Expertise with Microsoft tools and other applications, such as Salesforce.com.
Ability to meet vendor credentialing requirements.
Ability to coordinate and participate in numerous tasks and projects in a fast-paced, organized manner while meeting deadlines.

Responsibilities

Provide technical support for CRM devices and therapies by performing system checks and interrogations, supporting implants, troubleshooting issues, and applying knowledge gained through comprehensive CRM field training.
Coordinate operational support by ensuring accurate patient documentation, managing inventory and equipment resources, maintaining programmer software, and assisting with daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
Support the onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
Stay current on CRM products, therapies, solutions, and patient-management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings, including frequent independent driving.
Perform the physical requirements of the role, including lifting, sitting, standing, walking, bending, stooping, squatting, and maintaining balance.