Clinical Specialist, Peripheral Nervous System (PNS) - North Houston, TX
About The Position
The PNS Clinical Specialist supports the Sales team by providing technical, clinical, educational, and training support for SPR products, including the SPRINT® PNS System. The role provides patient and customer demonstrations and training, patient follow-up and support, and assistance with sales lead generation and follow-up. The specialist partners with the sales team to maintain and strengthen client relationships. This is a field-based position covering North Houston. It reports to a District Manager, with day-to-day instruction from sales representatives. The specialist serves as a clinical resource for patient selection, basic troubleshooting, device utilization, and follow-up; supports implants and patient care; and provides education to external clinical staff. The role also includes account support, training, conference support, product and competitive knowledge, documentation, and compliance responsibilities. Occasional assistance outside the assigned territory and work outside normal business hours may be required.
Requirements
- Bachelor's degree and at least 2 years of relevant experience, or an advanced degree with 0 years of experience.
- Valid driver's license, good driving record, and active vehicle insurance policy.
- For baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Nice To Haves
- Prior experience in an Operating Room.
- At least 2 years of patient experience in a clinical environment.
- Experience working with pain patients.
- Neuromodulation experience.
Responsibilities
- Serve as the primary clinical resource for patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
- Attend patient device implants and provide follow-up to support a successful implantation experience.
- Educate external staff on bandage changes and product specifications.
- Provide timely product follow-up and support to patients, physicians, and other staff.
- Respond to customer needs and product complaints by developing feasible solutions or collaborating with SPR team members.
- Meet with existing and potential clients alongside sales representatives to identify clinical needs, goals, and constraints, and demonstrate how products can help achieve their goals.
- Ensure facilities have clinical literature and marketing collateral.
- Support industry conferences, exhibits, and labs as directed.
- Maintain working knowledge of SPR products, competitive devices, and new or competitive neuromodulation techniques.
- Maintain effective communication with personnel, customers, and Medtronic employees.
- Build relationships with patients, physicians, nurses, administrators, sales representatives, and other internal account-support team members.
- Collaborate with internal partners to educate and train physicians and hospital or clinic personnel through in-person and remote one-on-one in-services, staff education programs, seminars, and workshops.
- Complete administrative tasks, including timely patient documentation and data collection in Salesforce.
- Maintain current third-party accreditation requirements to ensure access to each account.
- Comply with all aspects of the Corporate Compliance Program.
- Provide positive and constructive peer-to-peer guidance.
- Occasionally assist with cases outside the assigned geographic territory as needed.
- Work outside normal business hours when required.
Benefits
- Competitive salary and flexible benefits package.
- Sales Incentive Plan (SIP) opportunity for significant incentive compensation based on achieving or exceeding goals.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance or reimbursement.
- Simple Steps global well-being program.
- Incentive plans.
- 401(k) plan with employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
- Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
