Clinical Specialist, Peripheral Nervous System (PNS) - Milwaukee, WI

Medtronic•Milwaukee, WI

2d•$76,000 - $114,000

About The Position

The PNS Clinical Specialist supports the Sales team by providing technical, clinical, educational, and training support for SPR products, including the SPRINT® PNS System. The role provides patient and customer demonstrations, training, follow-up, and support, and assists sales representatives and leaders with lead generation, follow-up, and client relationships. This field-based position covers Milwaukee, Wisconsin, reports to a District Manager, and receives day-to-day instruction from sales representatives. The specialist may occasionally support cases outside the assigned territory and may need to work outside normal business hours. The position serves as a clinical resource for patient selection, basic troubleshooting, device utilization, and patient follow-up. It includes attending patient device implants, educating external staff, supporting patients and healthcare professionals, and collaborating with sales and internal teams to address customer needs. The specialist also provides training to physicians and healthcare facility personnel, maintains product and competitive knowledge, supports conferences and exhibits, and completes patient documentation and data collection in Salesforce. Medtronic describes a competitive salary and flexible benefits package. The listed U.S. salary range is $76,000–$114,000, with eligibility for a Sales Incentive Plan. The posting provides information about benefits available to regular employees, subject to eligibility conditions.

Requirements

Bachelor's degree and at least 2 years of relevant experience, or an advanced degree with 0 years of experience.
Valid driver's license, good driving record, and active vehicle insurance policy.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Roles below Principal level require unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

Prior experience in an Operating Room.
At least 2 years of patient experience in a clinical environment.
Experience working with pain patients.
Neuromodulation experience.

Responsibilities

Serve as the primary resource for clinical support in patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
Attend patient device implants and conduct follow-up to support a successful implantation experience.
Educate external staff on bandage changes and product specifications.
Provide timely product follow-up and support to patients, physicians, and other staff.
Respond to customer needs and product complaints by developing feasible solutions or collaborating with SPR team members.
Meet with existing and potential clients alongside sales representatives to identify clinical needs, goals, and constraints, and demonstrate how company products may help meet those goals.
Ensure facilities have clinical literature and marketing materials.
Support industry conferences, exhibits, and labs as directed.
Maintain working knowledge of SPR products, competitive devices, and new or competitive neuromodulation techniques.
Maintain effective communication with personnel, customers, and Medtronic employees.
Establish relationships with pertinent account contacts, including patients, physicians, nurses, administrators, sales representatives, and internal team members.
Collaborate with internal partners to educate and train physicians and hospital or clinic personnel through individual in-services, staff education programs, seminars, and workshops, in person or remotely.
Complete administrative tasks, including timely patient documentation and data collection in Salesforce.
Stay current with third-party accreditation requirements to maintain access to each account.
Comply with the Corporate Compliance Program.
Provide positive and constructive peer-to-peer guidance.
Occasionally assist with cases outside the assigned geographic territory, as needed.
Work outside normal business hours when required.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with the opportunity to earn incentive compensation based on achieving or exceeding goals.
Health insurance, dental insurance, and vision insurance for eligible regular employees working 20 or more hours per week.
Health Savings Account and Healthcare Flexible Spending Account for eligible regular employees working 20 or more hours per week.
Life insurance and long-term disability leave for eligible regular employees working 20 or more hours per week.
Dependent daycare spending account for eligible regular employees working 20 or more hours per week.
Tuition assistance or reimbursement for eligible regular employees working 20 or more hours per week.
Simple Steps global well-being program for eligible regular employees working 20 or more hours per week.
Incentive plans for regular employees.
401(k) plan with employer contribution and match for regular employees.
Short-term disability for regular employees.
Paid time off and paid holidays for regular employees.
Employee Stock Purchase Plan for regular employees.
Employee Assistance Program for regular employees.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.