Clinical Specialist, Peripheral Nervous System (PNS) - Springfield, MO

Medtronic • Springfield, MO

2d • $76,000 - $114,000 • Onsite

About The Position

The PNS Clinical Specialist supports the Sales team by providing technical, clinical, and educational/training support for SPR products, including the SPRINT® PNS System. The role provides product demonstrations and training, patient follow-up and support, and assistance with sales lead generation and follow-up while partnering with the sales team to maintain and strengthen client relationships. The position reports to a District Manager and receives day-to-day instruction from sales representatives. It is field-based and covers Springfield, Missouri.

The specialist serves as a clinical resource for patient selection, basic troubleshooting, device utilization, and follow-up. The role supports patients, physicians, and clinical staff before and after device implants; educates external staff; responds to customer needs and product complaints; and helps healthcare facilities understand how company products may support patient-care goals. The specialist may also coordinate or deliver product education and training, support conferences and exhibits, maintain product and competitive knowledge, and complete documentation and account-access requirements.

The position requires a bachelor's degree and at least two years of relevant experience, or an advanced degree with no experience required, along with a valid driver's license, good driving record, and active vehicle insurance. The U.S. salary range is $76,000–$114,000, with eligibility for a Sales Incentive Plan. Medtronic describes a competitive, flexible benefits package; listed benefits are available according to regular-employee status and hours worked.

Requirements

• Bachelor's degree and a minimum of 2 years of relevant experience, or an advanced degree with 0 years of experience.
• Valid driver's license, good driving record, and active vehicle insurance policy.
• For baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

• Prior experience in an operating room.
• At least 2 years of patient experience in a clinical environment.
• Experience working with pain patients.
• Neuromodulation experience.

Responsibilities

• Serve as the primary clinical support resource for patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
• Attend patient device implants and follow up with patients to support successful implantation experiences.
• Educate external staff on bandage changes and other product-related specifications.
• Provide timely product follow-up and support to patients, physicians, and other staff as needed.
• Respond to customer needs and product complaints by developing feasible solutions or collaborating with SPR team members.
• Support sales representatives by meeting with existing and potential clients to identify clinical needs, goals, and constraints related to patient care, and discuss and demonstrate how company products can help meet their goals.
• Ensure facilities have clinical literature and other marketing collateral.
• Support industry conferences, exhibits, and labs as directed.
• Maintain working knowledge of SPR products, competitive devices, and new or competitive neuromodulation techniques.
• Maintain effective communication with personnel, customers, and other Medtronic employees.
• Establish relationships with relevant account participants, including patients, physicians, nurses, administrators, sales representatives, and internal team members.
• Collaborate with internal partners to educate and train physicians and hospital or clinic personnel on technical matters relating to SPR products, including in-person and remote training, one-on-one in-services, staff education programs, seminars, and workshops.
• Complete administrative tasks, including timely patient documentation and data collection in Salesforce.
• Remain current with third-party accreditation requirements to ensure full access to each account.
• Comply with all aspects of the Corporate Compliance Program.
• Provide positive and constructive peer-to-peer guidance.
• Occasionally assist with cases outside the assigned geographic territory, as needed.
• Work outside normal business hours when required.

Benefits

• Competitive salary and flexible benefits package.
• Sales Incentive Plan opportunity for significant incentive compensation based on achieving or exceeding goals.
• For regular employees working 20 or more hours per week: health, dental, and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance or reimbursement; and Simple Steps global well-being program.
• For all regular employees: incentive plans; 401(k) plan with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non-qualified Retirement Plan Supplement, subject to IRS earning minimums; and Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums.
• Temporary employees are eligible for paid sick time as required by applicable state law and the Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level