Clinical Specialist, Peripheral Nervous System (PNS) - Springfield, MO

Medtronic•Springfield, MO

1d•$76,000 - $114,000

About The Position

The Clinical Specialist, Peripheral Nervous System (PNS) provides technical, clinical, and educational support to the Sales team for SPR products, including the SPRINT® PNS System. The role supports patient selection, product demonstrations and training, device utilization, basic troubleshooting, and patient follow-up. The specialist also assists sales representatives with lead generation and follow-up, and helps maintain and strengthen client relationships. This is a field-based position covering Springfield, Missouri. The specialist reports to a District Manager and receives day-to-day instruction from sales representatives. The role involves supporting patient device implants and follow-up, educating healthcare staff, addressing customer needs and product complaints, and maintaining product knowledge and administrative documentation. Occasional support outside the assigned territory and work outside normal business hours may be required.

Requirements

Bachelor's degree and at least 2 years of relevant experience, or an advanced degree and 0 years of experience.
Valid driver's license, good driving record, and active vehicle insurance policy.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Prior experience in an operating room.
At least 2 years of patient experience in a clinical environment.
Experience working with pain patients.
Neuromodulation experience.

Responsibilities

Serve as the primary clinical resource for patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
Attend patient device implants and perform patient follow-up to support a successful implantation experience.
Educate external staff on bandage changes and product specifications.
Provide timely product follow-up and support to patients, physicians, and other staff.
Respond to customer needs and product complaints by developing feasible solutions or collaborating with SPR team members.
Meet with existing and potential clients alongside sales representatives to identify clinical needs, goals, and constraints, and demonstrate how company products may help.
Ensure facilities have clinical literature and marketing collateral.
Support industry conferences, exhibits, and labs as directed.
Maintain knowledge of SPR products, competitive devices, and new or competitive neuromodulation techniques.
Maintain effective communication with personnel, customers, and Medtronic employees.
Build relationships with patients, physicians, nurses, administrators, sales representatives, and internal account-support teams.
When needed, collaborate with internal partners to educate and train physicians and hospital or clinic personnel through individual in-services, staff education programs, seminars, workshops, and remote training.
Complete administrative tasks, including timely patient documentation and data collection in Salesforce.
Stay current with third-party accreditation requirements to ensure account access.
Comply with the Corporate Compliance Program.
Provide positive and constructive peer-to-peer guidance.
Occasionally assist with cases outside the assigned geographic territory.
Work outside normal business hours when required.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan opportunity for significant incentive compensation based on achieving or exceeding goals.
Health insurance, dental insurance, and vision insurance for eligible regular employees working 20 or more hours per week.
Health Savings Account and Healthcare Flexible Spending Account for eligible regular employees working 20 or more hours per week.
Life insurance and long-term disability leave for eligible regular employees working 20 or more hours per week.
Dependent daycare spending account and tuition assistance or reimbursement for eligible regular employees working 20 or more hours per week.
Simple Steps global well-being program for eligible regular employees working 20 or more hours per week.
Incentive plans for all regular employees.
401(k) plan with employer contribution and match for all regular employees.
Short-term disability, paid time off, and paid holidays for all regular employees.
Employee Stock Purchase Plan for all regular employees.
Employee Assistance Program for all regular employees.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums, for all regular employees.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.