Clinical Specialist, Peripheral Nervous System (PNS) - San Diego, CA

Medtronic•San Diego, CA

9d•$76,000 - $114,000•Onsite

About The Position

The PNS Clinical Specialist assists the Sales team by providing technical, clinical, and educational/training support for SPR products. The role includes product demonstrations and training for new patients and customers, patient follow-up and support, sales lead generation and follow-up, and helping the sales team maintain and strengthen client relationships. The position reports to a District Manager and takes day-to-day instruction from sales representatives. It is field-based and covers North Houston; occasional assistance outside the assigned territory and work outside normal business hours may be required. SPR, now part of Medtronic, develops minimally invasive pain therapies. Its SPRINT® PNS System delivers short-term peripheral nerve stimulation therapy intended to provide sustained pain relief of up to three months after treatment.

Requirements

Bachelor's degree and at least 2 years of relevant experience, or an advanced degree with 0 years of experience.
Valid driver's license, good driving record, and active vehicle insurance policy.

Nice To Haves

Prior experience in an Operating Room.
At least 2 years of patient experience in a clinical environment.
Experience working with pain patients.
Neuromodulation experience.
For baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Serve as the primary clinical resource for patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
Attend patient device implants and follow up with patients to support a successful implantation experience.
Educate external staff on bandage changes and other product-related specifications.
Provide timely product follow-up and support to patients, physicians, and other staff.
Respond to customer needs and product complaints by developing feasible solutions or collaborating with SPR team members.
Meet with existing and potential clients alongside sales representatives to identify clinical needs, goals, and constraints related to patient care, and demonstrate how company products can help.
Ensure facilities have clinical literature and other marketing materials.
Support industry conferences, exhibits, and labs as directed.
Maintain working knowledge of SPR products, competitive devices, and new or competitive neuromodulation techniques.
Maintain effective communication with personnel, customers, and other Medtronic employees.
Build relationships with relevant account stakeholders, including patients, physicians, nurses, administrators, sales representatives, and internal account-support team members.
May coordinate or deliver in-person and remote technical education and training for physicians and hospital or clinic personnel, including one-on-one in-services, staff education programs, seminars, and workshops.
Complete administrative tasks, including timely patient documentation and data collection in Salesforce.
Remain current with third-party accreditation requirements to ensure full access to each account.
Comply with all aspects of the Corporate Compliance Program.
Provide positive and constructive peer-to-peer guidance.
May occasionally assist with cases outside the assigned geographic territory.
May work outside normal business hours.