Clinical Specialist, Peripheral Nervous System (PNS) - San Diego, CA

Medtronic•San Diego, CA

7d•$76,000 - $114,000•Onsite

About The Position

The PNS Clinical Specialist provides technical, clinical, educational, and training support to the Sales team for SPR products, including the SPRINT PNS System. The role supports patient selection, product demonstrations and training, device utilization, troubleshooting, implantation experiences, and patient follow-up. It also helps sales representatives identify and address client needs, maintain customer relationships, and explain how company products can support patient care. This is a field-based position. The specialist reports to a District Manager and receives day-to-day instruction from sales representatives. The role may occasionally support cases outside its assigned geographic territory and may require work outside normal business hours.

Requirements

Bachelor's degree and at least 2 years of relevant experience, or an advanced degree with 0 years of experience.
Valid driver's license, good driving record, and active vehicle insurance policy.
For a baccalaureate degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

Prior experience in an operating room.
At least 2 years of patient experience in a clinical environment.
Experience working with pain patients.
Neuromodulation experience.

Responsibilities

Serve as a primary resource for clinical support on patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
Attend patient device implants and follow up with patients to support a successful implantation experience.
Educate external staff on bandage changes and other product specifications.
Provide timely product follow-up and support to patients, physicians, and other staff.
Respond to customer needs and product complaints by developing feasible solutions or collaborating with SPR team members.
Support sales representatives by meeting with existing and potential clients to identify clinical needs, goals, and constraints, and demonstrate how company products can help meet their goals.
Ensure facilities have clinical literature and other marketing materials.
Support industry conferences, exhibits, and labs as directed.
Maintain working knowledge of SPR products, competitive devices, and new or competitive neuromodulation techniques.
Communicate effectively with personnel, customers, and other Medtronic employees.
Build relationships with patients, physicians, nurses, administrators, sales representatives, and internal account-support team members.
Collaborate with internal partners to educate and train physicians and hospital or clinic personnel through individual in-services, staff education programs, seminars, and workshops, in person or remotely.
Complete administrative tasks, including timely patient documentation and data collection in Salesforce.
Maintain current third-party accreditation requirements to ensure account access.
Comply with all aspects of the Corporate Compliance Program.
Provide positive and constructive peer-to-peer guidance.
Occasionally assist with cases outside the assigned geographic territory and work outside normal business hours when required.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
Health, dental, and vision insurance for eligible regular employees working 20 or more hours per week.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Simple Steps global well-being program.
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for eligible employees.