Clinical Specialist, Pain Interventions - Charleston, SC

Medtronic•Charleston, SC

23h•Remote

About The Position

The Clinical Specialist supports Medtronic’s Neuromodulation Pain and Targeted Drug Delivery therapies through surgical coverage, patient follow-up, troubleshooting, customer service, and education. The role also performs basic market development activities as needed for the assigned territory and district. It is a field-based remote position; the employee must reside within the territory and travel by car to multiple accounts. A valid driver’s license and active vehicle insurance are required. Driving may account for approximately 50% of the work, and overnight travel may be necessary. The specialist provides technical and clinical support during procedures and patient care, including device selection, programming, testing, follow-up, and education for patients, physicians, hospital personnel, and office staff. The role also manages territory inventory and business expenses, maintains account relationships, supports district goals, and mentors Associate Clinical Specialists. Schedule flexibility is required for clinical events, which may occur outside normal business hours, including weekends and evenings. The position may require overnight travel and attendance at national and district meetings and training. The position requires use of healthcare universal precautions to minimize exposure to infectious disease and radiation. Physical requirements include wearing a 7–9 lb protective lead apron for extended periods in the operating room; lifting up to 40 lb; sitting, standing, and/or walking for more than eight hours per day; and frequent bending, stooping, squatting, and balancing. Specific vision abilities include close and distance vision, depth perception, and adjusting focus.

Requirements

High school diploma or GED and at least 6 years of clinical or medical sales experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Valid driver’s license and active vehicle insurance policy.
Ability to reside within the assigned territory and drive to multiple accounts; approximately 50% driving may be required.
Ability to work flexibly, including weekends, evenings, nights, and overnight travel when required.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 lb; sit, stand, and/or walk for more than 8 hours per day; and frequently bend, stoop, squat, and balance.
Close vision, distance vision, depth perception, and ability to adjust focus, including in relation to travel and personal-computer use.
For bachelor’s degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
For roles below Principal level, unrestricted U.S. work authorization is required at the time of hire and throughout employment; sponsorship is not offered.

Nice To Haves

Bachelor’s degree in a healthcare-related field.
Master’s degree.
Registered nurse or healthcare professional experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home health care.
Understanding of basic reimbursement and the healthcare environment.
Excellent organizational skills and ability to work under pressure.

Responsibilities

Represent Medtronic as a device specialist during surgical procedures, ensuring required equipment and products are available and providing technical support, device selection, programming, and testing.
Manage patients through clinical phases and educate them on Medtronic product features and benefits.
Provide clinical support for surgeries, reprogramming, troubleshooting, and follow-up in hospitals and clinics.
Educate and train physicians, hospital personnel, and office staff through individual teaching, in-services, education programs, seminars, and symposia as directed by leadership.
Respond promptly and professionally to device-related inquiries from customers and patients.
Adjust schedules to support or attend clinical events, including events outside normal business hours and potentially on weekends or after hours.
Follow company policies and complete required event reporting and documentation using Medtronic technology tools.
Manage inventory for case coverage, including timely product-use, sale, and transfer transactions; maintaining cycle-count accuracy; retrieving products as instructed; turning over inventory promptly; and not implanting expired or held products.
Contribute to quarterly district, regional, or national initiative goals by partnering with colleagues and communicating with leadership.
Maintain working knowledge of competitive products.
Visit accounts regularly to establish and maintain relationships with office staff and healthcare providers.
Place customer-service orders for pending purchase orders and product replacement.
Work with materials management to collect purchase orders for cases covered in the territory or district.
Maintain understanding of personally applicable quality policies and system requirements.
Assist Management and Sales Training with education and training of new district employees.
Regularly use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet.
Manage business expenses and budgets effectively and within required timeframes.
Mentor Associate Clinical Specialists.
Complete new-hire therapy training and corporate compliance training by the required deadlines.
Travel to cover cases within the district and occasionally in other districts as directed by the Clinical Manager.
Attend national meetings, district meetings, and other requested training.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with opportunity for incentive compensation based on achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Global well-being program (Simple Steps).
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.