Associate Clinical Specialist, Pain Interventions- R75924 Clinical Specialist, Pain Interventions - Pittsburgh, PA

Medtronic • Pittsburgh, PA

2d • Remote

About The Position

The Associate Clinical Specialist supports Medtronic’s Neuromodulation Pain and Target Drug Delivery therapies through surgical coverage, follow-up support, troubleshooting, customer service, and education. This is a remote, field-based role; the employee must reside within the assigned territory and drive to multiple accounts, with travel also required outside the territory. A valid driver’s license and active vehicle insurance are required. The role includes basic market-development activities as territory needs dictate and may require work outside normal business hours, including evenings, nights, and weekends.

The specialist provides technical support during procedures, helps manage patients through the clinical process, educates patients and healthcare professionals, and works with sales representatives to meet territory and district business goals. The position also involves managing product inventory and orders, documenting activities and events, completing required training and compliance work, and using business and technology tools. The employee may need to cover cases in the district or neighboring districts and travel overnight.

Requirements

• High school diploma or GED and at least 4 years of clinical or medical sales experience; or an associate degree and at least 2 years of clinical or medical sales experience; or a bachelor’s degree.
• Valid driver’s license and active vehicle insurance policy; driving record will be reviewed.
• Ability to drive approximately 50% of the time within the assigned territory and undertake possible overnight travel.
• Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic weekend, evening, or night work and possible overnight travel within the district or neighboring districts.
• Ability to work efficiently and autonomously with little direction outside clinical events.
• Ability to attend national and district meetings and other training as requested.
• Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
• Ability to lift up to 40 lbs.
• Ability to sit, stand, and/or walk for 8 or more hours per day.
• Ability to bend or stoop, squat, and balance frequently.
• Close vision, distance vision, depth perception, and ability to adjust focus for travel and computer use.
• For bachelor’s degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Bachelor’s degree in a healthcare-related field.
• Master’s degree.
• Registered nurse or healthcare professional with experience in a sterile environment.
• Clinical experience with implantable neurological products and patient care.
• Experience supporting medical personnel with product use.
• Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home health care.
• Understanding of basic reimbursement and the healthcare environment.
• Excellent organizational skills and ability to work under pressure.

Responsibilities

• Represent Medtronic during surgical procedures by ensuring required equipment and products are available, providing technical support and device selection, and programming and testing device systems.
• Manage patients through clinical care phases and educate them about Medtronic product features and benefits.
• Provide clinical support for surgeries, reprogramming, troubleshooting, and follow-up visits in hospitals and clinics.
• Respond promptly and appropriately to technical inquiries from customers, patients, and colleagues.
• Maintain working knowledge of competitive products.
• Educate and train physicians, hospital personnel, and office staff through individual teaching, in-services, education programs, seminars, and symposia.
• Assist Management and Sales Training with education and training for new district employees.
• Complete required event reporting and documentation using Medtronic technology tools.
• Place orders with customer service for pending purchase orders and product replacement.
• Work with materials management to collect purchase orders for cases covered in the territory or district.
• Manage case-coverage inventory, including timely product transactions, cycle-count accuracy, product retrievals, inventory turnover, and avoiding use of expired or held products.
• Contribute to quarterly goals for district, regional, and national initiatives.
• Partner with sales representatives to achieve territory and district business goals and document quarterly activities using provided business tools.
• Visit accounts to replenish literature and establish or maintain relationships with office staff.
• Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
• Manage business expenses and budgets effectively and within specified timeframes.
• Understand and follow personally applicable quality policies and systems.
• Complete new-hire therapy training and corporate compliance training by their due dates.
• Work flexibly around clinical events, including events outside normal business hours and potentially on weekends or after hours.
• Travel to cover district cases and, when needed, cases in other districts.

Benefits

• Competitive salary and flexible benefits package.
• Sales Incentive Plan with opportunity for incentive compensation based on achievement of goals.
• For regular employees working 20 or more hours per week: health, dental, and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance or reimbursement; and the Simple Steps well-being program.
• For all regular employees: incentive plans; 401(k) plan with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non-qualified Retirement Plan Supplement, subject to IRS earning minimums; and Capital Accumulation Plan for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level