Associate Clinical Specialist, Pain Interventions - Boston, MA

Medtronic•Boston, MA

2d•Remote

About The Position

The Associate Clinical Specialist supports Medtronic’s Neuromodulation Pain, Target Drug Delivery, and Interventional Therapies through surgical coverage, follow-up support, troubleshooting, customer service, and education. The position may also involve basic market-development activities based on the needs of the assigned territory and district. It is a field-based, remote role; the employee must live within the territory and drive to multiple accounts. A valid driver’s license and active vehicle insurance are required, and the driving record will be reviewed as part of the application. The specialist provides clinical and technical support during procedures and throughout patient care, trains healthcare professionals and staff on products and therapies, and works with sales representatives and internal teams to support territory and district business goals. The role includes inventory and order management, expense and budget management, required event reporting and documentation, and completion of assigned therapy training. The specialist may need to work outside normal business hours, including evenings, nights, and weekends, and travel within the district or occasionally to neighboring districts. The role requires use of healthcare universal precautions to minimize exposure to infectious disease and radiation. Physical demands include wearing a 7–9 lb protective lead apron for extended periods in the operating room, lifting up to 40 lb, and sitting, standing, and/or walking for more than eight hours per day. Frequent bending, stooping, squatting, and balancing are also required. Specific vision abilities include close and distance vision, depth perception, and the ability to adjust focus.

Requirements

High school diploma or GED plus at least 4 years of clinical or medical sales experience; or an associate degree plus at least 2 years of clinical or medical sales experience; or a bachelor’s degree.
Reside within the assigned territory and drive to multiple accounts throughout the region.
Valid driver’s license and active vehicle insurance policy; driving record is reviewed as part of the application.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic work on weekends, evenings, and nights and possible overnight travel within the district or neighboring districts.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 lb.
Ability to sit, stand, and/or walk for more than 8 hours per day.
Ability to bend, stoop, squat, and balance frequently.
Close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and computer use.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Reside in the territory south or west of Boston.
Bachelor’s degree in a healthcare-related field.
Registered nurse or healthcare professional with experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, the operating room, pain management, or home health care.
Understanding of basic reimbursement and the healthcare environment.

Responsibilities

Represent Medtronic during surgical procedures by ensuring required equipment and products are available, providing technical support and device selection, and programming and testing device systems.
Manage patients through all phases of the clinical process and educate them on the features and benefits of Medtronic products.
Provide clinical support during surgeries, re-programmings, troubleshooting, and follow-up visits in hospitals and clinics.
Respond promptly and appropriately to technical inquiries from customers, patients, and colleagues.
Maintain working knowledge of competitive products.
Educate and train physicians, hospital personnel, and office staff on products and therapies through teaching sessions, in-services, education programs, seminars, and symposia as directed by leadership.
Assist Management and Sales Training with education and training of new district employees.
Complete required event reporting and documentation using Medtronic technology tools.
Place orders with customer service for pending purchase orders and product replacement.
Work with materials management to collect purchase orders for covered cases.
Manage case-coverage inventory, including timely product-use, sale, or transfer transactions; maintaining cycle-count accuracy; executing product retrievals; turning over inventory within a reasonable time; and avoiding use of expired or held product.
Contribute to quarterly goals for district, regional, or national initiatives.
Partner with sales representatives to achieve territory and district business goals and document quarterly activities using provided business tools.
Visit accounts to replenish literature and establish or maintain relationships with office staff.
Regularly use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet.
Manage business expenses and budgets effectively and within the given timeframe.
Maintain understanding of personally applicable quality policies and systems.
Complete new-hire therapy trainings as directed by Medical Education.
Adapt schedule to clinical events that may occur outside normal business hours, including weekends and after-hours events.
Travel to cover cases within the district and occasionally in other districts at the Clinical Manager’s discretion.
Attend national meetings, district meetings, and other training as requested.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earnings minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earnings minimums
Sales Incentive Plan