Associate Clinical Specialist, Pain Interventions - Charleston, WV

Medtronic • Charleston, WV

1d • Remote

About The Position

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. This role supports the Neuromodulation Pain and Target Drug Delivery Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service, and education. The position involves basic market development activities and is field-based, requiring the candidate to reside within the territory. Medtronic Neuroscience is focused on transforming care for patients with neurological, spinal, and chronic pain conditions, aiming to improve lives and expand possibilities in patient care through innovative therapies.

Requirements

• A High School Diploma or GED with a minimum 4 years of clinical or medical sales experience.
• OR An Associate Degree with a minimum 2 years of clinical or medical sales experience.
• OR A Bachelor’s degree.
• Required to reside within the territory.
• A valid driver's license is essential.
• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
• Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager.
• Ability to work efficiently and autonomously with little direction when outside of clinical events.
• Ability to attend national meetings, district meetings and other training as requested.
• Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room.
• Ability to lift up to 40 lbs.
• Ability to sitting, standing, and/or walking for 8+ hours per day.
• Ability to bend/stoop, squat and balance frequently.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
• Must have a valid driver's license and active vehicle insurance policy.
• In addition, your driving record will be reviewed and will be considered as part of your application.
• Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
• Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

• Living in Charleston, West Virginia
• Bachelor's degree in a health care related field
• Registered nurse or HCP with experience in a sterile environment
• Clinical experience with implantable neurological products and patient care
• Experience in servicing medical personnel on product use
• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
• Understands basic reimbursement and healthcare environment
• Excellent organizational skills and ability to work under pressure

Responsibilities

• Represents Medtronic during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems.
• Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products.
• Provides clinical support in surgeries, re-programmings, troubleshooting and follow ups in hospitals and clinics.
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues.
• Maintains a working knowledge of competitive products.
• Educates and trains physicians, hospital personnel and office staff on products and therapies, coordinating one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia.
• Assists Management and Sales Training department in education/training of new employees in the district.
• Complies with required event reporting and documentation utilizing Medtronic technology tools.
• Accountable for placing orders with customer service for pending purchase orders and product replacement.
• Expected to work with materials management to collect POs for cases covered within the territory/district.
• Responsible for managing inventory provided for case coverage, including timely transactions, maintaining cycle count accuracy, executing product retrievals, turning over inventory, and not implanting expired or on-hold product.
• Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level.
• Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s).
• Visits accounts to replenish literature and establishes/maintains relationships with office staff.
• Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly.
• Manages business expenses and budget effectively and in given timeframe.
• Ensures personal understanding of all quality policy/system items that are personally applicable.
• Completes all new hire therapy trainings as directed by medical education.
• Completes all corporate compliance training prior to date due.
• Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager.
• Travels to cover district cases as needed in the district, and occasionally to other districts at the discretion of Clinical Manager.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Sales Incentive Plan (SIP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED