Associate Clinical Specialist, Pain Interventions- R75924 Clinical Specialist, Pain Interventions - Pittsburgh, PA

Medtronic • Pittsburgh, PA

1d • $64,000 - $96,000 • Remote

About The Position

Medtronic is seeking an Associate Clinical Specialist to support Neuromodulation Pain and Target Drug Delivery therapies through surgical coverage, patient follow-up, troubleshooting, customer service, education, and basic market development as territory needs require. The position is field-based and remote from a physical Medtronic site. The employee must live within the assigned territory and travel among accounts, including driving within the territory and occasional travel to neighboring districts. A valid driver's license and active vehicle insurance are required.

The specialist supports clinical events in hospitals and clinics, including procedures, programming, testing, reprogramming, troubleshooting, and follow-up. The role also involves educating patients and training physicians, hospital personnel, and office staff; partnering with sales representatives on territory goals; maintaining product inventory and documentation; and handling related account, ordering, budget, and compliance activities. The employee may serve as the primary resource for scheduled and unscheduled clinical events and must be flexible to support events outside normal business hours.

The position requires working efficiently and autonomously outside clinical events, attending meetings and training as requested, and completing required therapy and corporate compliance training. Physical requirements include use of healthcare universal precautions, wearing a protective lead apron in the operating room, lifting, and extended periods of standing, walking, or sitting. Compensation includes a base salary range of $64,000 to $96,000 and eligibility for a Sales Incentive Plan. Benefits are described for eligible regular employees, with some benefits applying to employees working 20 or more hours per week.

Requirements

• High school diploma or GED and at least 4 years of clinical or medical sales experience; or an associate degree and at least 2 years of clinical or medical sales experience; or a bachelor's degree.
• Valid driver's license and active vehicle insurance policy; driving record will be reviewed.
• Must reside within the assigned territory and be able to drive approximately 50% of the time within it; overnight travel may be required.
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekend, evening, and night work and possible overnight travel within the district or neighboring districts.
• Ability to work efficiently and autonomously with little direction outside clinical events.
• Ability to attend national and district meetings and other training as requested.
• Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
• Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
• Ability to lift up to 40 lbs.
• Ability to sit, stand, and/or walk for 8 or more hours per day.
• Ability to bend, stoop, squat, and balance frequently.
• Close and distance vision, depth perception, and ability to adjust focus, including for travel and computer use.
• For bachelor's degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Bachelor's degree in a healthcare-related field.
• Master's degree.
• Registered nurse or healthcare professional with experience in a sterile environment.
• Clinical experience with implantable neurological products and patient care.
• Experience servicing medical personnel on product use.
• Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home health care.
• Understanding of basic reimbursement and the healthcare environment.
• Excellent organizational skills and ability to work under pressure.

Responsibilities

• Represent Medtronic during surgical procedures by ensuring required equipment and products are available, providing technical support and device selection, and programming and testing device systems.
• Manage patients through clinical process phases and educate them about Medtronic product features and benefits.
• Provide clinical support for surgeries, reprogramming, troubleshooting, and follow-up in hospitals and clinics.
• Respond promptly and appropriately to technical inquiries from customers, patients, and colleagues.
• Maintain working knowledge of competitive products.
• Educate and train physicians, hospital personnel, and office staff on products and therapies through teaching sessions, in-services, education programs, seminars, or symposia as directed by leadership.
• Assist Management and Sales Training with education and training of new district employees.
• Complete required event reporting and documentation using Medtronic technology tools.
• Place orders with customer service for pending purchase orders and product replacement.
• Work with materials management to collect purchase orders for cases covered in the territory or district.
• Manage case-coverage inventory, including timely transactions for used, sold, or transferred product; cycle-count accuracy; product retrievals; inventory turnover; and avoiding implantation of expired or held product.
• Contribute to quarterly goals for district, regional, or national initiatives.
• Partner with sales representatives to achieve territory or district business goals and document quarterly activities using provided business tools.
• Visit accounts to replenish literature and establish or maintain relationships with office staff.
• Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
• Manage business expenses and budget effectively and within the given timeframe.
• Understand and comply with personally applicable quality policies and systems.
• Complete new-hire therapy training as directed by medical education and corporate compliance training before its due date.
• Remain flexible to support or attend clinical events outside normal business hours, including weekends and after-hours events, as directed by the Clinical Specialist Manager.
• Travel to cover district cases as needed and occasionally cover other districts at the Clinical Manager's discretion.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Global well-being program (Simple Steps)
• Incentive plans
• 401(k) plan with employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
• Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
• Sales Incentive Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level